Finland Customer Transformation Leader – Grow & Deliver

Accenture PLC; Helsinki; On-site; EUR 120,000 - 180,000; Full time

Job summary

Accenture Song in Finland is seeking a senior Customer Transformation Director to shape and grow our Customer Service capability. You will lead large-scale programmes, work with major Finnish clients, and translate business challenges into transformation opportunities.

In this client-facing role, you’ll combine business development, transformation and delivery, with CRM and technology acting as enablers. Finnish market knowledge is preferred.

Qualifications

• Significant experience in Customer Service, Customer Transformation or CRM-enabled business transformation.
• Proven experience shaping and selling large transformation programmes.
• Strong senior stakeholder and commercial experience.
• Knowledge of the Finnish market.
• Finnish is an advantage, but not mandatory.

Responsibilities

• Shape and lead large-scale Customer Service and Customer Transformation programmes
• Identify client challenges and translate them into transformation opportunities
• Originate and sell transformation work with senior stakeholders
• Lead complex engagements from strategy through delivery
• Help build our Customer Service capability and market presence in Finland
• Work with major Finnish clients, particularly across Industrial Products and complex B2B environments

Skills

Customer Service

Customer Transformation

CRM-enabled transformation

Stakeholder management

Finnish market knowledge

Job description

Accenture Song in Finland is seeking a senior Customer Transformation Director to shape and grow our Customer Service capability. You will lead large-scale programmes, work with major Finnish clients, and translate business challenges into transformation opportunities.

In this client-facing role, you’ll combine business development, transformation and delivery, with CRM and technology acting as enablers. Finnish market knowledge is preferred.