Customer Team Lead | Hybrid IT Services & Coaching

Tietokeskus Finland Oy; Espoo; Hybrid; EUR 47,000 - 50,000; Full time

Benefits offered by this job

Hybrid work arrangements

Health and well-being benefits

Flexible home office

Job summary

Aurilo in Finland is seeking a team lead to develop and direct a customer IT services team serving across Finland. You will oversee server operations, Level 2 user support, and on-site help, driving efficiency and client satisfaction in a hybrid work setup.

You will report to the production manager, guide team activities, and collaborate with sales, billing and service management teams, while coaching a high-performing, independent team. Fluency in Finnish and good English are essential.

Qualifications

• IT higher education or equivalent work experience.
• At least 2 years of supervisory experience.
• Experience leading a production team (team lead or supervisor).
• Strong ServiceNow expertise.
• Fluent Finnish (speaking and writing) and good English; ability to understand large IT systems.
• Coaching leadership, good problem-solving and stress tolerance with an independent work style, good documentation and communication skills.

Responsibilities

• Guide the team and oversee operations within Aurilo's IT services environment.
• Participate in meetings with stakeholders and customers.
• Track and report team metrics to drive continuous improvement.
• Collaborate with sales, billing, service management and production teams.

Skills

Team leadership

Coaching leadership

Documentation

Communication skills

Problem solving

Independent work style

Education

IT higher education or equivalent work experience

Tools

ServiceNow

Job description

Aurilo in Finland is seeking a team lead to develop and direct a customer IT services team serving across Finland. You will oversee server operations, Level 2 user support, and on-site help, driving efficiency and client satisfaction in a hybrid work setup.

You will report to the production manager, guide team activities, and collaborate with sales, billing and service management teams, while coaching a high-performing, independent team. Fluency in Finnish and good English are essential.