Customer Success Lead - Enterprise Onboarding

Qualdatrix Oy; Espoo; On-site; EUR 45,000 - 65,000; Full time

Job summary

Qualdatrix Oy in Espoo, Finland is hiring a Customer Success Manager to guide international enterprise clients through onboarding, training sessions, and ongoing product enablement for Data Content Manager on the ServiceNow platform.

You will own the onboarding journey, run workshops across time zones, and collaborate with product and support teams to drive adoption, renewals, and long-term value.

Qualifications

• Strong presentation and training delivery for enterprise audiences.
• Clear, effective English communication for global clients.
• User-level familiarity with ServiceNow, ITSM, and ITIL concepts.

Responsibilities

• Lead Onboarding & Live Training: Deliver high-energy virtual training sessions and interactive workshops for enterprise clients across time zones.
• Content Creation & Maintenance: Build, curate, and update online training libraries.
• Drive Business Value: Guide clients through their 12-month lifecycle to ensure product adoption and contract renewals.
• Product & Process Ownership: Own the onboarding experience and refine training methods based on feedback.
• Help with Customer Support & Enablement: Act as a first-line product specialist, answering inquiries and providing best practices.

Skills

Presentation & Training Mastery

Communication & Language

ServiceNow & ITIL Background

B2B/SaaS Training Experience

Product Ownership Mindset

Self-Driven & Trustworthy

Job description

Qualdatrix Oy in Espoo, Finland is hiring a Customer Success Manager to guide international enterprise clients through onboarding, training sessions, and ongoing product enablement for Data Content Manager on the ServiceNow platform.

You will own the onboarding journey, run workshops across time zones, and collaborate with product and support teams to drive adoption, renewals, and long-term value.