Global Onboarding & SaaS Success Manager

Academic Work Finland Oy; Uusimaa; On-site; EUR 45,000 - 90,000; Full time

Job summary

Qualdatrix Oy is seeking a Customer Success Manager to ensure a seamless onboarding experience for international clients through expert training and workshops. You will guide clients through the product using ServiceNow-based workflows and enablement programs while driving renewals and satisfaction.

Ideal candidates bring strong presentation skills, fluency in English, and experience with B2B SaaS onboarding. The role offers growth potential and a customer-centric, global work environment.

Qualifications

• We are looking for someone who combines top-tier presentation skills with a sense of product ownership.
• Strong ability to host engaging enterprise training sessions and workshops.
• Fluent or native English skills, clear in verbal and written communication.
• Experience with B2B SaaS onboarding, training content, or customer success roles.

Responsibilities

• Lead onboarding and live training for enterprise clients across time zones.
• Create, curate, and maintain online training libraries.
• Drive business value by guiding clients through the 12-month lifecycle to ensure adoption and renewals.
• Own the onboarding experience and continuously refine training methods from feedback.
• Serve as a first-line product specialist, answering inquiries and advising on best practices.

Skills

Presentation & Training Mastery

Communication & Language

ServiceNow & ITIL Background

B2B/SaaS Training Experience

Product Ownership Mindset

Self-Driven & Trustworthy

Job description

Qualdatrix Oy is seeking a Customer Success Manager to ensure a seamless onboarding experience for international clients through expert training and workshops. You will guide clients through the product using ServiceNow-based workflows and enablement programs while driving renewals and satisfaction.

Ideal candidates bring strong presentation skills, fluency in English, and experience with B2B SaaS onboarding. The role offers growth potential and a customer-centric, global work environment.