Customer Service Representative

UPS; Helsinki; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Edenred lunch and activity card

Job summary

UPS in Helsinki seeks a motivated customer service agent to join its Finnish team. You will handle calls about package deliveries, arrange pick-ups, and answer invoice inquiries with a focus on quality service.

The role requires good Finnish and English, MS Office proficiency, and the ability to juggle multiple tasks in a fast-paced environment. Partial remote work is available, with supervision from the Finland team lead.

Qualifications

• Experience in customer service is preferred.
• Good MS Office skills are required.
• Ability to juggle many open items while staying organized.
• Goal-oriented with a proactive mindset.
• Strong verbal and written Finnish and English.

Responsibilities

• Provide high-quality service to customers by handling calls related to package deliveries.
• Arrange pick-ups, answer invoice inquiries, handle complaints and track packages.
• Report to the customer service team supervisor in Finland and maintain service levels.

Skills

Customer service

Finnish language

English language

Multitasking

Tools

MS Office

Job description

We are seeking a motivated customer service agent for our Finnish customer service team. You are used to a fast-paced work rhythm, empathetic and confident as a customer service professional, and eager to help customers and provide them with answers. You will quickly familiarize yourself with new processes and systems. You are a true team player, solution-oriented, and able to establish contacts easily. You take responsibility and ensure that customers receive the best possible service.

We offer you a chance to develop in a large international company.

• and the Edenred lunch and activity card.

The main responsibility is to provide high-quality service to our customers, handling calls related to package deliveries, arranging pick-ups, invoice inquiries, complaints, and package tracking.

Qualifications: experience in customer service is preferred; good MS Office skills; ability to juggle many open items; goal-oriented; strong verbal and written Finnish and English. Transportation industry experience is a plus.

Details: full-time, 37.5 hours per week; shifts Mon-Fri 8:00–20:00, mainly day shifts 8:00–16:00; partial remote work available; reports to customer service team supervisor in Finland.