Customer Service Agent

Go On Finland Oy; Oulainen; On-site; EUR 26,000 - 36,000; Full time

Job summary

Go On Finland Oy is seeking a Customer Service Representative in Finland to handle customer orders and enter them into our ERP system, while participating in customer meetings and coordinating with production planning to ensure timely deliveries.

You will also send order confirmations, respond to inquiries, and serve as a crucial link between customers and production teams, requiring Finnish and English proficiency and strong IT skills.

Qualifications

• Experience in customer service or order processing roles.
• Customer-oriented service mindset.
• Proficiency in Finnish and English.
• Strong IT skills (Word and Excel).
• Problem solving ability and proactive work style.

Responsibilities

• Handle customer orders and enter them into the ERP system.
• Send order confirmations, answer inquiries, and act as a link between customers and production.

Skills

Finnish language

English language

Customer service mindset

Problem solving skills

Proactive work style

Education

Relevant education or experience in customer service or order processing

Tools

Word

Excel

Job description

As a Customer Service Representative, you will be in a central role ensuring smooth customer experience. You handle customer orders, enter them into the enterprise resource planning system, participate in customer meetings, and collaborate actively with production planning to ensure delivery times. You will send order confirmations, answer inquiries, and act as a crucial link between customers and production.

Responsibilities

• You handle customer orders, enter them into the enterprise resource planning system, participate in customer meetings, and collaborate actively with production planning to ensure delivery times.
• You will send order confirmations, answer inquiries, and act as a crucial link between customers and production.

Requirements

• Relevant education and/or prior experience in customer service or order processing roles
• Customer-oriented service mindset
• Proficiency in Finnish and English
• Good IT skills (Word and Excel)
• Problem solving ability and proactive work style