Customer Service Coordinator

Talent Center Oy; Helsinki; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Partial remote work

Job summary

Talent Center Oy is seeking a customer service professional to provide friendly, knowledgeable support across telephone and email channels from our Helsinki base. After onboarding, the role offers a partial remote work option and a versatile range of employee benefits.

The office is located in Helsinki, with hours from 8:00 to 16:00, and the position is full-time. Ideal candidates have several years of multi-channel customer service experience and fluent Finnish.

Qualifications

• Several years of multi-channel customer service experience.
• Proficiency in spoken and written Finnish.
• Ability to work in a structured and precise manner.
• Strong stress tolerance and goal-oriented work ethic.

Responsibilities

• Provide friendly, knowledgeable and efficient customer service across channels such as telephone and email.
• Participate in onboarding and adapt to partial remote work setup.
• Support customers with information about benefits and company processes.
• Collaborate with Talent Center Oy throughout the recruitment process.

Skills

Multichannel customer service

Finnish language proficiency

Structured work approach

Stress tolerance

Goal-oriented mindset

Job description

The role is to provide friendly, knowledgeable and efficient customer service across channels such as telephone and email. After thorough onboarding, the position allows for partial remote work and a versatile range of employee benefits. The candidate is expected to have several years of experience in multi-channel customer service tasks, and proficiency in Finnish spoken and written language. The workplace is based in Helsinki, with the office located at Hyttitie 3, 00100 Helsinki (Hyvö). The job is full-time with hours from 8 to 16. The recruitment process is handled by Talent Center Oy. For more information, contact Mika Niininen at 040 730 3327 or [e-mail].

• Several years of multi-channel customer service experience (advantageous if in our field)
• Proficiency in spoken and written Finnish
• Ability to work in a structured and precise manner
• Strong stress tolerance and goal-oriented work ethic