Global Order Specialist

Metso; Tampere; Hybride; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Metso seeks a Global Order Specialist in Tampere, Finland, to join our Global Order Management team on a one-year parental leave cover. The role focuses on ensuring smooth execution of global customer orders for Metso Aggregates products and coordinating with customers and internal stakeholders worldwide.

Based in Tampere with a hybrid working model, you will report to the Manager, Global Order Management, and collaborate with sales, factories, and order offices to maintain timely communication

Qualifications

• Degree in Business Administration, International Business, Supply Chain, Engineering, or a related field.
• Experience in order management, customer service, supply chain, logistics, or a similar operational role.
• Experience working in an international business environment; manufacturing background is a plus; familiarity with ERP systems (SAP/Salesforce) is advantageous.

Responsabilités

• Manage global customer orders from receipt through execution and follow-up.
• Review incoming orders for completeness and accuracy.
• Process and maintain orders in SAP and other relevant systems.
• Coordinate order flow and delivery matters with sales, factories, and order offices.
• Communicate proactively with customers and internal stakeholders about order status, schedules, changes, and other topics.
• Provide operational support and respond to inquiries from customers and stakeholders.
• Take ownership of assigned orders and ensure issues are resolved.
• Support reliable order execution, business continuity, and high-quality customer service.
• Contribute to continuous improvement of order management processes.

Connaissances

Order management

Customer service

Problem solving

Team collaboration

English fluency

Finnish language

Formation

Degree in Business Administration or related

Outils

SAP

Salesforce

Description du poste

Primary Location: Tampere, FI

Global Order Specialist

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:11/08/2026

We are looking for a Global Order Specialist to join our Global Order Management team in Tampere, Finland. This is a temporary one-year position covering a parental leave.

As a Global Order Specialist, you will play an important role in ensuring smooth and accurate execution of global customer orders for Metso Aggregates products. You will coordinate orders throughout the order process, work closely with our customers and internal stakeholders globally, and ensure timely and reliable communication throughout the order execution.

You will report to the Manager, Global Order Management, and the role is based in Tampere, Finland, with a hybrid working model available.

Team you will belong to

You will join our Global Order Management team in Tampere. Our team is responsible for coordinating global customer orders and ensuring a smooth order flow across the business. In your daily work, you will collaborate closely with sales teams, customers, distributors, factories and their order offices, as well as other stakeholders across the organization. We work in a fast-paced and international environment where collaboration, customer focus, ownership, and clear communication are essential.

This role offers an excellent opportunity to work in a highly international environment with significant responsibility and visibility across Metso’s global operations.

What you’ll do

• Manage global customer orders from order receipt through execution and follow-up.
• Review incoming orders and ensure that order information is complete and accurate.
• Process and maintain orders in SAP and other relevant systems.
• Coordinate order flow and delivery-related matters with sales, factories, factory order offices, and other key stakeholders.
• Communicate proactively with customers and internal stakeholders about order status, schedules, changes, and other order-related topics.
• Provide operational support and respond to customer and stakeholder inquiries.
• Take ownership of assigned orders and ensure that issues are followed through to resolution.
• Support reliable order execution, business continuity, and high-quality customer service.
• Contribute to the continuous improvement of order management processes and ways of working.

Who you are

• A suitable degree in Business Administration, International Business, Supply Chain, Engineering, or another relevant field.
• Previous experience in order management, customer service, supply chain, logistics, or a similar operational role.
• Experience working in an international business environment. Experience in the manufacturing industry is considered an advantage.
• Good system skills. Experience with SAP, Salesforce, or other ERP systems is considered an advantage.
• Fluent written and spoken communication skills in English and Finnish.
• A customer-focused and proactive approach with strong problem-solving skills.
• The ability to manage several topics simultaneously and prioritize your work in a changing environment.
• A collaborative mindset and the ability to work effectively both independently and as part of a team.
• A willingness to take ownership, learn, and continuously develop your ways of working.

What's in it for you

At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You'll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

We support your growth and wellbeing by offering:

• Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry.
• Wellbeing: Access to wellbeing programs, occupational healthcare, and supportive services.
• Rewards: Competitive compensation and performance-based incentives.
• Flexibility: Hybrid working options to support balance and productivity.
• Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities.
• Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive.

For more information about the role, please contact Kaarin Peltovuori, Manager, Global Order Management, at [phone]. Calls will be taken on 27 October between 12:00 and 14:00 and on 5 November between 12:00 and 14:00 (Finnish time).

We recognize that highly capable candidates may hesitate to apply unless they meet every listed requirement. If this role excites you, we encourage you to apply even if your experience does not align perfectly with every qualification. You may be exactly the right candidate for the role.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.