Customer Quality Engineer: Lead Critical Power Problem Solving

Nutanix; Vantaa; On-site; EUR 65,000 - 90,000; Full time

Job summary

Eaton in Vantaa, Finland is seeking a Quality Engineer, Customer Quality to ensure customer satisfaction by resolving quality issues and driving improvements across projects. You will work from FWT through serial production, coordinating with sales, product management, R&D and manufacturing to meet quality, cost and lead-time goals.

The role focuses on problem solving with 8D and Six Sigma, audits, and proactive quality.

Qualifications

• Engineering or business degree required (B.Sc).
• Strong knowledge of electronics and electromechanics.
• Excellent interpersonal and presentation skills.
• Strong communication with customers and international stakeholders.

Responsibilities

• Manage the customer problem-solving process from FWT to life cycle.
• Resolve issues promptly using prioritization and customer context.
• Lead 8D, A3 and other problem-solving methods.
• Drive root-cause analyses and corrective actions across teams.
• Conduct analyses (lab, site, supplier) and report findings.
• Lead customer and supplier audits; maintain customer relations.
• Coach teams in problem solving, Six Sigma, auditing, CI.
• Capture Voice of the Customer and translate to requirements.
• Monitor quality performance and KPI trends in projects.
• Collaborate with Sales, PM, R&D and Manufacturing.

Skills

Electronics knowledge

Electromechanics

Quality mindset

Interpersonal skills

Customer communication

Leadership in cross-functional teams

Education

B.Sc in Engineering or Business

Job description

Eaton in Vantaa, Finland is seeking a Quality Engineer, Customer Quality to ensure customer satisfaction by resolving quality issues and driving improvements across projects. You will work from FWT through serial production, coordinating with sales, product management, R&D and manufacturing to meet quality, cost and lead-time goals.

The role focuses on problem solving with 8D and Six Sigma, audits, and proactive quality.