Customer Quality Coordinator - Data-Driven for Power

Eaton; Vantaa; On-site; EUR 45,000 - 65,000; Full time

Job summary

Eaton in Finland is seeking a Customer Quality Coordinator to join the Critical Power Systems EMEA team. You will support Customer Quality Engineers with data analysis, meeting preparations, and action tracking, contributing to timely failure analysis.

Working with cross-functional teams across sales, service, and manufacturing, you will coordinate lab activities, manage Jira-based data, and help capture lessons learned to drive continuous improvement.

Qualifications

• Master or Bachelor in Engineering or equivalent.
• Quality, preferably Customer Quality and product quality min. A couple of years experience.

Responsibilities

• Gathering & maintaining Field Quality information in Jira-based platform.
• Preparing data for meetings, and capture action plans (meeting minutes).
• Liaison with Plant manufacturing - carry over of pertinent and relevant information.
• Liaison between customer quality and Sales, Customer Service, Tech support, Sustaining team.
• Leading the coordination and follow up for retrieval of EEPS/Eprom memories, initial failure mode statements/finding, photos; handling returns of parts.
• Coordinating Lab time/activities.
• Following up with due dates for Lab investigations.
• Measurable outcome is quality engineer is not waiting for information to begin failure analysis.

Skills

Finnish

English

MS Office

Jira

Quality systems

Salesforce

SAP

Collaboration

Education

Master's degree in Engineering

Bachelor's degree in Engineering

Tools

MS Office

Jira

Quality systems

SAP

Salesforce

Job description

Eaton in Finland is seeking a Customer Quality Coordinator to join the Critical Power Systems EMEA team. You will support Customer Quality Engineers with data analysis, meeting preparations, and action tracking, contributing to timely failure analysis.

Working with cross-functional teams across sales, service, and manufacturing, you will coordinate lab activities, manage Jira-based data, and help capture lessons learned to drive continuous improvement.