Customer Quality Coordinator

Eaton; Vantaa; On-site; EUR 45,000 - 65,000; Full time

Job summary

Eaton in Finland is seeking a Customer Quality Coordinator to join the Critical Power Systems EMEA team. You will support Customer Quality Engineers with data analysis, meeting preparations, and action tracking, contributing to timely failure analysis.

Working with cross-functional teams across sales, service, and manufacturing, you will coordinate lab activities, manage Jira-based data, and help capture lessons learned to drive continuous improvement.

Qualifications

• Master or Bachelor in Engineering or equivalent.
• Quality, preferably Customer Quality and product quality min. A couple of years experience.

Responsibilities

• Gathering & maintaining Field Quality information in Jira-based platform.
• Preparing data for meetings, and capture action plans (meeting minutes).
• Liaison with Plant manufacturing - carry over of pertinent and relevant information.
• Liaison between customer quality and Sales, Customer Service, Tech support, Sustaining team.
• Leading the coordination and follow up for retrieval of EEPS/Eprom memories, initial failure mode statements/finding, photos; handling returns of parts.
• Coordinating Lab time/activities.
• Following up with due dates for Lab investigations.
• Measurable outcome is quality engineer is not waiting for information to begin failure analysis.

Skills

Finnish

English

MS Office

Jira

Quality systems

Salesforce

SAP

Collaboration

Education

Master's degree in Engineering

Bachelor's degree in Engineering

Tools

MS Office

Jira

Quality systems

SAP

Salesforce

Job description

What You'll Do

We are looking for a Customer Quality Coordinator to our Critical Power Systems EMEA Business. We are developing and manufacturing large UPS Systems for large datacenter and other customers. Quality of products, components and processes is critical for reliable performance of these mission-critical equipment.

You will part of the Customer Quality Team, reporting to a Customer Quality manager, working to support our customers in data analysis, meeting preparations. You will be working in fast-paced environment within the Quality Team, and collaborating closely with the EMEA country organizations, as well as Eaton internal production and R&D departments. Your main role is to support Customer Quality Engineers in their work of analysing and solving Quality problems. Your work will contribute to the continuous improvement, and making Quality a competitive advantage.

Your Responsibilities Include

• Gathering & Maintaining Field Quality information in Jira-based platform
• Preparing data for meetings, and capture action plans (meeting minutes)
• Liaison with Plant manufacturing - carry over of pertinent and relevant information
• Liaison between customer quality and:- Sales, Customer Service, Tech support, Sustaining team.
• Leading the coordination and follow up for retrieval of ( EEPS/Eprom ) electronic erasable programmable memory. Initial failure mode Statements / findings, Photos. Handling returns of parts.
• Coordinating Lab time/activities.
• Following up with due dates for Lab investigations
• Measurable outcome is Quality engineer is not waiting for information to begin failure analysis.

Qualifications

• Master or Bachelor in Engineering or equivalent
• Quality, preferably Customer Quality and product quality min. A couple of years experience

Skills

• You can communicate both in Finnish and in English.
• You are confident using MS Office tools as well as other data collection and analysis tools.
• Good technical skills and IT skills, preferably Jira-based platform and quality systems.
• ERP SAP is considered as a benefit
• Salesforce experience
• Great collaboration, cooperation and interaction skills, analytical, systematic, efficient accountable and with learning mindset