Customer Experience Specialist (CES) - RD/RBD - Finland

Sanofi; Espoo; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Sanofi Finland seeks a Customer Experience Specialist for Rare (Blood) Diseases to drive the commercial success of our therapies. You will engage with healthcare professionals and key customers, supporting high-impact launches and helping shape the trajectory of our rare disease portfolio and future pipeline.

This field-based role requires +5 years in pharmaceutical sales, a strong network in hematology or immunology, and a proactive, collaborative mindset to optimize patient outcomes.

Qualifications

• Background in pharmaceutical sales (+5 years), ideally with experience in hematology or a related therapeutic area.
• Existing network of customers within hematology or immunology is a plus.
• Strong communicator with networking skills.
• Patient and customer centric mindset.
• Team player, leveraging and interacting with all relevant internal teams across brand organizations.
• Self-reliant starter, able to prioritize effort and optimize the experience for physicians and HCPs across distinct disease areas to create impact.
• Agile and adaptable, comfortable managing a multiple-product, multiple-disease-area portfolio.
• Growth mindset.

Responsabilités

• Establish and maintain strong relationships with HCPs across hematology and immunology.
• Deliver compelling brand messaging and drive sales targets.
• Collaborate with KOLs and customers to identify needs and remove barriers.
• Monitor customer journeys and align with cross-functional teams.

Description du poste

Location

Finland

Job Type

Full time, externally focused

Area of Coverage

Field-based role covering Finland

Travel Requirements

Travel expected to visit and engage with HCPs/KOLs across the country as well as attending scientific events/congresses relevant to the disease areas. Travel also required for internal country or North Europe meetings.

About the job

In Sanofi North Europe, we want to improve people's lives and transform the practice of medicine by making sure our treatments reach the patients in the markets we serve. As a team, we focus on both our transformation and our people to succeed in the current external environment.

Why join now?

This is an exciting time to join our Specialty Care - Rare (Blood) Diseases franchise. You will play a central role in bringing new treatments to healthcare professionals and patients, working on high-impact launches and helping shape the trajectory of our growing Rare Disease portfolio and future pipeline.

Role

As Customer Experience Specialist (CES) for the Rare (Blood) Diseases franchise in Finland, you will drive the commercial success of our rare disease treatments in your geography. You will be accountable for execution in the field across multiple indications in connection to mainly Systemic Mastocytosis and Immune Thrombocytopenia, as well as for preparing the ground for upcoming pipeline launches.

Reporting line

You will report to the Commercial Lead Rare Diseases North Europe

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities

Customer Engagement & Relationship Management

• Establish and maintain high-quality relationships with healthcare professionals (Hematologists, Allergists/Immunologists, Oncologists, internal medicine specialists, ...) by delivering compelling brand messaging, executing sales and marketing plans, and achieving or exceeding sales targets and KPIs across the range of indications in question
• Build and nurture strong, long-term partnerships with KOLs and key customers across the different treatment communities to identify customer needs and remove barriers to prescription
• Work proactively with HCPs and budget holders to address access challenges and optimize patient outcomes at the account and regional level across all relevant indications

Strategic Account Planning & Execution

• Analyze accounts and develop tailored account plans for key customers, prioritizing time and effort across multiple products and their multiple indications to maximize territory impact
• Implement and regularly monitor individual customer journeys by leveraging cross-functional collaboration with Customer Engagement Leads, Medical Advisors, Patient Care Managers, and other functional team members
• Stay informed on national and regional market access processes affecting relevant products across all indications and work closely with the local market access team to support reimbursement and access activities

Brand Team Collaboration & Insights

• Collaborate with relevant brand teams to provide bottom-up insights, share learnings from the field, and leverage global and North Europe materials, resources, campaigns, and omnichannel initiatives that drive customer engagement across all indications
• Contribute to the development and execution of local sales and marketing plans in partnership with cross-functional teams

Compliance & Continuous Improvement

• Adhere to all policies, standard operating procedures, and regulations from both Country and Sanofi perspectives to maintain the highest standards of compliance, ethics, and business integrity
• Continuously seek opportunities to improve, simplify, and prioritize activities within your area of influence with a laser focus on adding value for customers and patients

About You

Experience

• Background in pharmaceutical sales (+5 years), ideally with experience in hematology or a related therapeutic area; an existing network of customers within hematology or immunology specialties is a plus

Soft Skills

• Strong communicator with networking skills
• Patient and customer centric mindset
• Team player, leveraging and interacting with all relevant internal teams/people across both brand organizations
• Self-reliant starter, able to prioritize effort and optimize the experience for physicians and HCPs across distinct disease areas to create the biggest possible impact
• Agile and adaptable, comfortable managing a multiple-product, multiple-disease-area portfolio
• Growth mindset

Technical Skills

• Relevant experience in pharmaceutical sales, within specialty care/rare disease portfolios is a plus
• Scientifically savvy and focused; able to master and switch between distinct disease and product are