Clinical Consultant

Partners in Digital Health; Espoo; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Johnson & Johnson's Medtech Electrophysiology unit in Finland is recruiting a Clinical Consultant to provide expert technical and product training to physicians, EP lab staff and administrators on JnJ systems and catheter equipment, maintaining high professional standards.

You will collaborate with sales and clinical teams to identify opportunities, coordinate site servicing, and stay current on product instructions and literature across Finland, including travel to customer sites as needed.

Qualifications

• Educated to a degree level or equivalent (required), preferably in biotechnical, nursing or scientific.
• Previous clinical/engineering/paramedical experience (preferred).
• Experience within electrophysiology/cardiology (advantage).
• Good education and presentation skills.
• Computer software package skills and knowledge of the Microsoft Office main products (required).
• Dedication, perseverance and ability to complete internal training.
• A strong technical understanding and interest (required).
• A valid European driving license (required).
• Home location in Southern Finland (preferable Helsinki–Tampere area).

Responsabilités

• Provide expert technical and product advice/assistance and training to physicians, EP lab staff, technicians and administrators.
• Identify customer needs and create awareness of JnJ products and solutions; seek sales opportunities.
• Coordinate servicing, maintenance, repair and upgrades of soft- and hardware with the European Technical team.
• Stay current on IFU, methodologies, troubleshooting and literature.
• Collaborate with sales and clinical colleagues to grow customer relationships.
• Respond to customer requests via email and phone.
• Administrative tasks such as CRM, documentation, and safety/compliance.
• Ensure compliance with local and company regulations.

Connaissances

Finnish language (fluent)

English (business level)

Technical understanding

Analytical thinking

Problem solving

Project management

MS Office

Presentation skills

Driving license

Formation

Bachelor's degree or equivalent

Outils

MS Office

Description du poste

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales - Surgeons (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Espoo, Uusimaa, Finland, Helsinki, Uusimaa, Finland, Tampere, Western Finland, Finland

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at jnj.com.

About JnJ Medtech Electrophysiology is the global leader in the science of diagnosing and treating heart rhythm disorders in the $2.5 billion worldwide electrophysiology market. The company partners with clinicians to develop innovative technologies that improve the quality of care for arrhythmia patients worldwide. For over 20 years, JnJ Medtech Electrophysiology has been a leader in cardiac electrophysiology, with numerous first-to-market products including the CARTO® 3-D Mapping System. We have a strong product portfolio today and a strong pipeline for the future.

Are you passionate about advancing healthcare technology and providing exceptional clinical support?

We are now recruiting for the position as:

Clinical Consultant - JnJ Medtech Electrophysiology Finland

In this role, you will be responsible to provide expert technical and product advice/assistance as well as training to physicians, EP lab staff, technicians and administrators regarding all aspects of JnJ systems and catheter equipment in a manner of utmost professionalism.

Objectives of the Position

• Become an expert in providing clinical support and training to customers to ensure good technology adoption during procedures performed with JnJ products, driving collaboration, and maintain consistent, open lines of communication with all team members both internal/external and locally/international.
• Identify customer needs and create awareness of JnJ products and solutions, seek sales opportunities, drive business objectives and facilitate contact between the Sales Manager, and the key decision-makers to drive our business.
• Together with the European Technical team ensure servicing, maintenance, repair and co-ordinate functioning of all sites and upgrades of soft- and hardware
• Remain current on company products instructions for use (IFU), methodologies, technical troubleshooting and relevant scientific clinical literature and new product information.
• Collaborate with sales and clinical colleagues and internal partners, to identify, develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff.
• Responding daily to requests via email & telephone from customers, physicians as well as other internal and external partners.
• Administrative work such as Customer Relationship Management systems, managing account documentation, complaints, following Safety and Environmental practices, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines.
• Ensuring personal and company compliance with all local and company regulations, policies and procedures.

Education and Qualifications

• Educated to a degree level or equivalent (required), preferably in biotechnical, nursing or scientific.
• Previous clinical/engineering/paramedical experience (preferred)
• Experience within electrophysiology/cardiology (advantage)
• Good education and presentation skills
• Computer software package skills and knowledge of the Microsoft office main products (required).
• Dedication, perseverance and ability to successfully complete internal training
• A strong technical understanding and interest (required)
• Project management
• Analytical thinking and problem-solving skills
• Fluent in the Finnish as well as business level in English.
• Ability to spend 2-3 nights per week away from home (required).
• A valid European driving license (required).
• Home location is situated in the Southern Finland (preferable Helsinki - Tampere area).
• You will have a home office in this position.

What you will need to succeed

We are looking for a highly skilled, self-motivated, analytical and problem-solving person with high drive and a sense of urgency. The role requires great education and presentation skills, and the person needs to be a great teammate with impactful communication abilities. The willingness to keep on learning and develop is key to becoming a specialist with success in this role.

Due to the transformation of the Health Care sector, the ability to stay customer focused while challenging status quo and deliver creative and innovative solutions to improve patient health are important.

Preferred Skills:

• Account Management
• Collaborating
• Compliance Management
• Cultural Competence
• Customer Centricity
• Execution Focus
• Healthcare Trends
• Issue Escalation
• Market Knowledge
• Market Research
• Objectives and Key Results (OKRs)
• Oracle Customer Data Management (CDM)
• Organizing
• Problem Solving
• Sales
• Sales Training
• Solutions Selling
• Sustainable Procurement
• Vendor Selection