CPQ Business Solution Owner

Cargotec Corporation; Helsinki; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible work environment

Inclusive culture

Job summary

Hiab is the pioneer in smart and sustainable on road load handling solutions. As the CPQ Business Solution Owner, you are responsible for owning and continuously developing our global Lead-to-Order process, leveraging Salesforce CPQ and related systems to support the end‑to‑end journey.

The role requires close collaboration with the business, IM organization and external technology partners, and will focus on ensuring solutions meet evolving business needs and drive ongoing optimization.

Qualifications

• Bachelor's or master's degree in Business, Information Systems, Engineering or related field.
• Proven experience designing, developing, and optimizing end-to-end quote-to-order processes in global B2B manufacturing (deep domain knowledge essential).
• Experience with change management methodologies (e.g., ADKAR, Kotter) in system/process rollouts.
• Hands-on experience in agile execution, writing user stories, backlog grooming, and backlog management tools.

Responsibilities

• Translate business requirements into user stories and manage impact of strategic changes on the solution.
• Identify process improvements and map dependencies with other systems to define requirements before development.
• Lead user acceptance testing (UAT) and solution validation.
• Collaborate with stakeholders across sales, product management, and process functions to funnel and prioritize localized requirements.
• Drive user adoption through training, onboarding and ongoing support.
• Establish and track metrics and usage analytics to ensure adoption and optimization.
• Be the end-to-end global owner of lead-to-order and CPQ solution, managing roadmap, backlog prioritisation, testing, release and adoption.

Skills

Agile execution

User story writing

Backlog management

Stakeholder management

English communication

Problem solving

Attention to detail

Change management

Education

Bachelor's or Master's in Business, Information Systems, Engineering

Tools

Jira

Salesforce CPQ

Oracle CRM

Job description

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Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

As the CPQ Business Solution Owner, you are responsible for owning and continuously developing our global Lead-to-Order process.

Our ambition is to leverage Salesforce as a core platform for managing the end-to-end customer and partner journey—from leads and opportunities through quoting and pipeline management. You will be at the centre of this development, working closely with the business, IM organization and external technology partners to ensure our solutions meet business needs and continuously improve.

You will also play an important role in the development of our Partner Portal, providing dealers and importers with the data, tools and capabilities they need to successfully run their business with Hiab.

This is a highly collaborative role with significant impact, combining business process development, technology and stakeholder management to shape how Hiab works with customers and partners globally.

The location of the position is Helsinki, Finland or Malmö, Sweden.

Key responsibilities

• Translate business requirements into user stories, align them with business strategy, and manage the impact of strategic changes on the solution
• Identify process improvements, map dependencies with other systems and projects, and ensure requirements are clearly defined before development begins.
• Actively lead user acceptance testing (UAT) and solution validation.
• Collaborate with key stakeholders across sales, product management, and process functions to funnel and prioritize localized requirements
• Drive user adoption through training, onboarding and ongoing support
• Establish and track success metrics and usage analytics to ensure solution adoption and continuous optimization
• Be the end-to-end global business owner of our lead to order process and CPQ solution, responsible for driving the full development lifecycle — from roadmap definition and backlog prioritisation through testing, release and user adoption.

What we are looking for

• A bachelor's or master's degree in Business, Information Systems, Engineering or a related field
• Proven experience designing, developing, and optimizing end-to-end quote-to-order processes within a global discrete B2B manufacturing environment (deep process domain expertise is essential; experience with specific tools like Salesforce CPQ, Oracle CRM, or similar global platforms is flexible)
• Practical experience applying change management methodologies (e.g., ADKAR, Kotter) in system and process rollouts
• Strong hands‑on experience in agile execution, writing user stories, backlog grooming, and backlog management tools (e.g., Jira)
• Proven stakeholder management skills with the ability to bridge communications between operational sales, product management, process leads, and management teams
• Customer‑first mindset with strong problem‑solving skills and sharp attention to detail
• Solid understanding of business processes and operations within the relevant area of responsibility
• Comfortable with change management practices and agile development methods
• Excellent communication and collaboration skills in English, both written and verbal
• Proven ability to align diverse stakeholders and translate local business requirements into global solution frameworks

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load‑handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load‑handling smarter, safer and more sustainable to build a better tomorrow.