BMC Helix Engineer / Specialist

Accenture PLC; Helsinki; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and bonus

Health insurance

Employee stock purchase programme

Four weeks paid leave in first summer

Flexible working and mental health支持

Job summary

Accenture is expanding its BMC Helix capability across the Nordics, seeking engineers to work with large, complex IT environments and develop expertise in modern IT operations, observability, automation and AI. You’ll help clients build, improve and run BMC Helix solutions in enterprise settings, collaborating with client teams and Accenture specialists.

You’ll gain growth opportunities through Accenture learning, certification and cross‑functional projects across BMC Helix and related

Qualifications

• 3+ years of experience in IT operations, ITSM, observability or enterprise platform engineering.
• Hands-on BMC Helix or BMC Remedy experience in an enterprise environment.
• Strong expertise in at least one BMC area (ITSM, Operations, AIOps, Discovery, CMDB or HelixGPT).
• Good understanding of APIs, integrations and data flow between systems.
• Ability to solve technical problems independently while collaborating with clients and colleagues.
• Proficient in English.

Responsibilities

• Help clients build, improve and run BMC Helix solutions in complex enterprise environments.
• Work with client teams to implement Operations Management, CMDB & Discovery, ITSM, or Integrations & automation.
• Contribute to platform engineering tasks like upgrades, migrations, troubleshooting and performance optimization.
• Develop operational dashboards and analytics to improve reliability and efficiency.
• Collaborate with internal experts and the Accenture BMC community to shape solutions.

Skills

IT operations

BMC Helix / Remedy

APIs & integrations

English proficiency

Tools

BMC Helix

BMC Remedy

ServiceNow

Job description

Do you know BMC Helix or Remedy inside out, whether that’s ITSM, CMDB & Discovery, or Operations Management? Or have you built deep expertise in one part of the platform and want to broaden from there?

We're growing our BMC Helix capability in the Nordics and looking for engineers who want to work with large, complex IT environments while developing their expertise in modern IT operations, observability, automation and AI.

What you’ll work on

You’ll help clients build, improve and run BMC Helix solutions in complex enterprise environments, working directly with client teams. Depending on your experience and interests, your work could include:

• Operations & AIOps: event management, monitoring, alert correlation, anomaly detection and root cause analysis with BMC Helix Operations Management
• Platform engineering: upgrades, migrations, troubleshooting and performance optimisation of enterprise BMC Helix environments
• CMDB & Discovery: Discovery, Service Mapping, data quality and integrations that keep the CMDB useful and trustworthy
• ITSM: configuring and improving incident, problem, change, request and knowledge management
• Integrations & automation: connecting Helix with ServiceNow, cloud platforms, observability tools and other enterprise systems, and automating operational workflows
• Operational insight: dashboards, analytics and automation that improve reliability and make operations more efficient

What we’re looking for

We’d particularly like to hear from you if you have:

• 3+ years of experience in IT operations, ITSM, observability or enterprise platform engineering
• Hands‑on BMC Helix or BMC Remedy experience in an enterprise environment
• Strong expertise in at least one BMC area, such as ITSM, Operations Management, AIOps, Discovery, CMDB or HelixGPT. You don’t need to know every module.
• A good understanding of APIs, integrations and how data flows between systems
• The confidence to solve technical problems independently while working closely with clients and colleagues
• Good working English

You don’t need to tick every box below. Depending on the work you take on, experience in any of these areas can be useful:

• Dynatrace, Splunk, Grafana, Elastic, AppDynamics or other observability platforms
• HelixGPT, Generative AI or AI-enabled IT operations
• ServiceNow or other enterprise ITSM platforms
• Python, PowerShell, Shell or other automation and scripting
• Linux/Unix, Windows, cloud infrastructure or virtualisation
• Kubernetes, containers or cloud-native environments
• Telecommunications or other large-scale enterprise environments

What you’ll get in return

Grow your BMC expertise. Whether you want to go deeper into Helix, broaden into observability and automation, or grow towards architecture and technical leadership, you’ll have opportunities to shape where you develop next. You’ll have access to Accenture learning, training and certification opportunities across BMC Helix and the technologies around it.

Work beyond one technology

BMC is at the centre of this role, but it doesn’t have to define the rest of your career. You’ll work alongside specialists in infrastructure, cloud, cybersecurity and operations, with Accenture’s global BMC community to draw on. You will have opportunities to build skills in observability, automation and other adjacent technologies.

Work on business-critical environments. You'll work with large enterprise platforms and mission‑critical services where reliability, automation and operational efficiency genuinely matter.

Help shape what comes next. You'll have the opportunity not only to deliver solutions, but also to help shape how our BMC work develops in the Nordics.

Benefits that support you.

• Competitive salary and bonus, health insurance, and an employee stock purchase programme.
• You'll get four weeks of paid leave in your first summer with us, so you don't have to wait to earn proper time off.
• Flexible working, support for combining work and family life, and active support for mental health help you keep a good balance.

Practicalities

The position is based in Stockholm, Malmö or Gothenburg in Sweden, or Helsinki in Finland, and English is our working language.

The role involves client work that requires security clearance, which we handle as part of the hiring and staffing processes. To be eligible, you need to have lived in Sweden or Finland, depending on the position location, for at least three years, and have the right to work in the relevant country.