Arctic Night Receptionist — Guest Care & Safe Stay

Kakslauttanen; Inari; On-site; EUR 20,000 - 27,000; Full time

Job summary

Kakslauttanen Arctic Resort in Saariselkä, Lapland, Finland, is seeking a skilled night receptionist for the winter season 2026-2027. The role focuses on guest assistance, safety, and service during the night, with duties by phone, message, and in person.

Two receptions serve guests in East Village and West Village; the Night Receptionist will work at West Village, on a 5-night shift schedule followed by 2 days off. A seasonal contract begins ASAP and ends in March 2027.

Qualifications

• Fluent in written and spoken English; other languages are a plus.
• Minimum 3 years of relevant work experience.
• Previous hotel reception and night-shift experience required.
• Valid driving license required; strong winter driving skills.
• Able to work independently with proactive problem solving.
• Strong customer service mindset.

Responsibilities

• Assist guests by phone, messages, and in person during night shifts.
• Support resort operations and address practical issues at the venue.
• Handle unexpected situations with independent decision-making.
• Ensure guests feel safe and well taken care of overnight.

Skills

English fluency

Night shift experience

Hotel reception experience

Valid driving license

Winter driving experience

Independent work ability

Customer service orientation

Job description

Kakslauttanen Arctic Resort in Saariselkä, Lapland, Finland, is seeking a skilled night receptionist for the winter season 2026-2027. The role focuses on guest assistance, safety, and service during the night, with duties by phone, message, and in person.

Two receptions serve guests in East Village and West Village; the Night Receptionist will work at West Village, on a 5-night shift schedule followed by 2 days off. A seasonal contract begins ASAP and ends in March 2027.