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Job Description

About Us

GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers.

Role purpose

Support the recruiting team, candidates and customers throughout various aspects of the recruitment process. Work closely with the recruiting team and candidates to schedule and confirm interviews. Schedule interview feedback sessions. Create offer letters and send for approval. Partner with HR to ensure smooth offer & onboarding process. Provide responsive and proactive customer service. Perform various administrative duties that support the recruiting function, such as data entry, candidate travel booking and candidate expenses processing. Support team in resolving any technology issues as they may relate to candidate phone or video interviews. Provide excellent customer service to talent acquisition team and executive stakeholders.

Key Responsibilities

• Recruitment Carry out routine recruitment support tasks and assist others by following established procedures. Prepare recruitment materials and post jobs to appropriate job boards, newspapers, colleges, etc.
• Resolving Customer Issues Respond to basic customer issues, such as returns, and escalate issues appropriately.
• Employee Onboarding and Offboarding Carry out a range of onboarding and/or offboarding procedures (for example, obtaining references, conducting background checks, and other basic vetting procedures) to ensure accurate, efficient, and timely completion.
• Assessment Center DesignSupport the creation of assessment centers; adjust content as directed; draft documentation; record assessment observations; and provide feedback to line management.
• Administration Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
• Correspondence Open and distribute mail, and use form letters or emails to respond to routine requests.
• Screen Candidate Applications Check candidate applications to identify those that have not been fully completed and remove them from the recruitment process.
• Candidate Pipeline Add data to the database of potential candidates for management and professional roles using established talent attraction and engagement processes and tools.
• Personal Capability Building
  
  

Values & Behaviours

• Ingenious: Driving continuous improvement Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.
• Ingenious: Effective decision making Makes good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
• Collaborative: Develops talent Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.
• Principled: Accountability Holds self and others accountable to meet commitments. For example, holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.
• Driven: Prioritisation Plans and prioritizes work to meet commitments aligned with organizational goals. For example, gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
• Driven: Action oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight.
• Driven: Customer focus Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues.
  
  

Skills

• Verbal Communication Uses clear and effective verbal communications skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies.
• Planning and Organizing Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
• Data Collection and Analysis Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.
• Learning and Talent Development Works with guidance (but not constant supervision) to motivate all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organization reach its goals.
• Resourcing and Workforce Planning Works with guidance (but not constant supervision) to ensure the organization can recruit people with the skills it needs to achieve competitive advantage, while also balancing its resources in order to meet short-term and long-term strategic goals.
• Builds Customer Loyalty Works at a basic level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works under close supervision.
• Employee Relations Works under supervision at an elementary level to ensure that the organization manages its employee relations within a clear framework that embodies corporate values and policies, while also complying with all legal requirements.
• Leverages Digital Communications with Customers Works at a basic level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works under close supervision.
  
  

Essential Qualifications & Experience.

• Bachelor's Degree
• Experience in mid/ large organizations
• 5 years of experience on TA functions - Mexico and US
• Partnering corporate functions
• English advanced