Jobs in Bilbao, United States
Salesforce Service Cloud Voice / CTI Technical Lead
JR Spain
Ingeniero/a Industrial Junior (Ubicación: Francia)
JR Spain
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JR Spain
Connect with headhunters to apply for similar jobsSalesforce Service Cloud Voice / CTI Technical Lead
Job summary
Una empresa líder en soluciones de CRM busca un Salesforce Service Cloud Voice / CTI Technical Lead en Bilbao. La posición implica liderar integraciones CTI, colaborar en proyectos de Salesforce y gestionar relaciones con proveedores. Se requiere experiencia sólida en soluciones CTI y nivel alto de inglés. Ofrecemos un contrato permanente con un horario flexible, seguros y oportunidades de desarrollo profesional.
Benefits
Qualifications
- Mínimo 3 años en un rol similar.
- Más de 5 años en proyectos/mantenimiento de soluciones CTI.
- Experiencia con Salesforce Service Cloud Voice y Genesys.
Responsibilities
- Liderar integraciones CTI y software relacionado en implementaciones de CRM.
- Soporte al equipo de ventas con soluciones de voz y multicanal.
- Coordinar equipos de desarrollo (REST, SOAP, API).
Skills
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Client:
Location: Bilbao, Spain
Job Category: Other
EU work permit required: Yes
39410189981869670432460
1
23.07.2025
06.09.2025
Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience. We are seeking a Salesforce Service Cloud Voice Technical Lead.
- Lead CTI integrations and related software in CRM implementations.
- Support sales team with CTI, Contact Center, Voice, and Multichannel solutions.
- Collaborate with Innovation in evaluating new voice technologies for CRM.
- Gradually take a lead role in Salesforce environment projects.
- Coordinate development teams (REST, SOAP, API).
- Participate in analysis, documentation, testing, and support tasks.
- Act as a consultant for CTI environments.
- Manage relationships with CTI vendors.
- Work with various platforms, focusing on Salesforce applications.
- At least 3 years in a similar role.
- Over 5 years in CTI solutions projects/maintenance.
- Experience with Salesforce Service Cloud Voice and Genesys.
- High level of English proficiency.
- Permanent contract with flexible schedule.
- Certification opportunities.
- Home office support.
- Flexible benefits (public transport, meal tickets, etc.).
- Health insurance.
- Professional development opportunities.
Omega CRM, part of Merkle and dentsu, specializes in customer-centric solutions, technology, and data. With over 23 years of experience, we are a leader in the Salesforce ecosystem in Spain, serving various industries with a focus on customer satisfaction and innovation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.