Jobs in A Coruna, Singapur

The IOC Analyst is a critical part of our future success, and we are looking for the best candidates. The worker supports technical services and support functions under the guidance of lead engineers.

Responds to situations where first-line support has failed to resolve issues in equipment or software. Reports problems to design or software engineering and may assist in customer installation and training.

Provides support to customers/users for highly technical products.

Key Responsibilities :

1. Monitor, detect, and prevent incidents.
2. Communicate technical issues effectively and escalate when necessary.
3. Supervise alarms and events on platforms in real-time.
4. Handle monitoring-related consults and claims.
5. Take ownership of Tier 1 customer issues and resolve them.
6. Execute standard changes for customer requests.
7. Support upper Tiers in deploying new solutions.

• Excellent communication skills (written and oral).
• Committed to quality service and results.
• Proactive, stress-resistant, and able to make quick decisions.
• Prioritize effectively and work independently with attention to detail.
• Work well in an international team and demonstrate team spirit.
• Customer-oriented, energetic, logical, and passionate about IT technology.

Valued skills include routers, switches, Linux, Unix, Windows, Apache, IIS, Tomcat, MySQL, Oracle, troubleshooting, problem-solving, and analytical skills. A technical degree is required.

Fluent or native in English and Spanish (spoken and written).

Competitive salary, annual bonus, career planning, pension plan, tax benefits, referral bonuses, and more.

Work-life balance with remote options, flexible hours, holidays, health insurance, wellness reimbursements, career development support, and a positive work environment with team events and facilities.

NTT is committed to diversity, inclusion, and employee well-being, offering various development programs, benefits, and a supportive culture.

Equal Opportunity Employer. Accommodations available for applicants with disabilities. U.S. employment eligibility required. Job scoring and bias audits are part of the hiring process.