Aleman jobs in United Kingdom

The Junior Guest Relations Officer owns each guest interaction, follow-up on experience, and offers a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer acts as the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Junior Guest Relations Officer must possess outstanding hospitality, communication, and organizational skills, in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interactions, the guest sentiment following the interaction, and the orderliness, emergency preparedness, and efficacy of stateroom services.
Essential duties and responsibilities:

• Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls, and providing impeccable quality of personalized service to internal and external guests and crew alike.
• Responds to escalated guest concerns in an upscale, considerate, professional, and positive manner, showing empathy and actively listening.
• Champions strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content, and guest and crew call behavioral analysis.
• Readily communicates inventory, program access, and maintenance requirements by taking full stewardship of work areas and tools.
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guests and crew with humility and respect, champions cleanliness and orderliness by correct reporting and ownership, greets all guests and crew following the service philosophy, and takes full ownership of all guest and crew occurrences that require direction and leadership.
• Ability to speak English clearly, distinctly, and cordially with guests.
• Ability to speak additional languages, preferably Spanish, Portuguese, Italian, French, or German.