Warranty Manager

Jobtailor; Coslada; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a Warranty Manager to oversee warranty programs for BS New Projects in Spain and Italy. You will ensure top-tier customer service, track warranty claims, and coordinate with suppliers to resolve issues.

The role requires an engineering background, experience in warranty management, and strong process, analytical, and communication skills. Fluency in Spanish or Italian and English is essential.

Formación

• Engineering degree or equivalent technical background.
• Experience in warranty management in industrial/technical environments.
• Strong process orientation to standardize and improve workflows.
• Problem-solving and analytical approach with structured thinking.
• Good organizational skills with ability to manage multiple priorities.
• Customer service orientation and focus on quality execution.
• Strong communication and interpersonal skills.
• Able to work independently and in cross-functional teams.
• High attention to detail and accuracy in data and reporting.
• Proactive in anticipating issues and proposing solutions.
• Proficiency in common business software (Excel/ERP a plus).
• Fluent in Spanish or Italian, and English.

Responsabilidades

• Manage the warranty of BS New Projects in Spain and Italy.
• Provide high-level customer service regarding product and service warranties.
• Track and monitor warranty claims; work with suppliers to resolve issues.
• Collaborate with management to improve warranty-related customer service.

Conocimientos

Warranty management

Process improvement

Analytical skills

Organizational skills

Communication

Cross-functional teamwork

Problem solving

Attention to detail

Independent working

Excel

ERP systems

Educación

Engineering degree

Herramientas

Excel

ERP systems

Descripción del empleo

Responsibilities

• Manage the warranty of BS New Projects in the Spain and Italy area.
• Ensure that customers are provided with the highest levels of service in regards to the warranties on products and services.
• Provide customer service, managing and tracking warranties, monitoring and evaluating warranty claims, and working with suppliers and vendors to resolve customer warranty issues.
• Work with management to develop and implement strategies for improving customer service in regards to warranties.

Requirements

• University degree in Engineering preferred, or equivalent technical background.
• Experience in warranty management within an industrial or technical environment.
• Strong process-oriented mindset with the ability to standardize and improve workflows.
• Problem-solving and analytical skills with a structured approach.
• Good organizational skills and ability to manage multiple priorities.
• Customer service orientation and focus on quality of execution.
• Strong communication and interpersonal skills.
• Ability to work independently and in cross-functional teams.
• High attention to detail and accuracy in data and reporting.
• Ability to anticipate issues and proactively propose solutions.
• Proficiency in common business software (Excel/ERP tools is a plus).
• Fluent in Spanish or Italian, and English.