Spain After-Sales Service Manager (White Goods)

Xiaomi Iberia; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Xiaomi Iberia in Spain is seeking an experienced After-Sales Service Manager to drive regional service excellence across Western Europe. You will develop the regional service network and improve operational performance to ensure a high-quality customer experience.

The role requires leadership of service policies, monitoring KPIs, and collaboration with local markets and partners to support launches and regional service projects.

Formación

• Bachelor's degree or equivalent in a relevant field.
• 5+ years in after-sales/ service network management.
• Experience in the home appliance industry preferred.
• Proficiency in Spanish and English.

Responsabilidades

• Develop and implement regional after-sales strategies and targets.
• Plan and manage authorised service networks to meet quality standards.
• Coordinate daily after-sales operations including installation, repair and parts availability.
• Monitor customer satisfaction, turnaround time, repair quality and costs for continuous improvement.
• Collaborate with markets and partners to support new product launches and service projects.

Conocimientos

After-sales operations

Service network management

Project management

Data analysis

ERP/CRM familiarity

Educación

Bachelor’s degree in Engineering or related field

Herramientas

ERP systems

CRM systems

Descripción del empleo

About the Role

We are looking for an experienced After-Sales Service Manager to support Xiaomi’s home appliance business across Western Europe. You will develop the regional service network, improve operational performance and ensure a consistent, high-quality customer experience.

Key Responsibilities

• Develop and implement regional after-sales strategies, service policies, standard processes and performance targets.
• Plan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards.
• Coordinate daily after-sales operations, including installation, repair, spare parts availability and escalated customer cases.
• Monitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement.
• Collaborate with local markets, internal teams and external partners to support new product launches and regional service projects.

Your Profile

• Bachelor’s degree or equivalent qualification in Engineering, Business Administration or a related field.
• At least 5 years of experience in after-sales operations or service network management, preferably within the home appliance industry.
• Good understanding of washing machines, refrigerators and air-conditioning products, including installation and repair processes.
• Strong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage.
• Proficiency in Spanish and English with strong communication and cross-cultural collaboration skills.

Working Arrangements

The role is based in Spain, and may require occasional travel across Western Europe to visit service partners, customer locations and regional teams.

We welcome applications from candidates with diverse backgrounds who meet the key requirements of the role.