VIP Technical Account Lead – Spanish Market

WIFIRST; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Wifirst is seeking a Dedicated Technical Account Specialist for the Spanish market. You will act as the primary technical contact for VIP Spanish clients, ensuring availability from 8:00 to 20:00, Monday to Friday, and excelling in customer care within the telecom sector.

You will lead end-to-end operations, manage escalations, and coordinate cross-functional teams to deliver seamless connectivity. Strong English proficiency and native Spanish are essential; French and Italian are a plus.

Formación

• Native Spanish and fluent English required for daily interaction with the Spanish market and internal teams.
• Strong customer orientation and rigor as top priorities.
• Analytical capabilities to monitor KPIs and diagnose deviations.
• Collaborative team spirit with knowledge sharing across specialists.

Responsabilidades

• SPOC for VIP stakeholders in Spain, ensuring availability from 8:00 to 20:00, Mon–Fri.
• Own end-to-end operations and escalations, coordinating internal teams and providing real-time updates.
• Proactively monitor KPIs, detect alerts, and intervene to prevent disruptions.
• Share technical knowledge within a 3-person French-speaking expert team for smooth handovers.
• Build trusted relationships with strategic clients and prepare technical tracking for steering committees.
• Drive continuous improvement by contributing to processes and service evolution.

Conocimientos

Spanish (native)

English (fluent)

French (plus)

Italian (plus)

Descripción del empleo

Wifirst is seeking a Dedicated Technical Account Specialist for the Spanish market. You will act as the primary technical contact for VIP Spanish clients, ensuring availability from 8:00 to 20:00, Monday to Friday, and excelling in customer care within the telecom sector.

You will lead end-to-end operations, manage escalations, and coordinate cross-functional teams to deliver seamless connectivity. Strong English proficiency and native Spanish are essential; French and Italian are a plus.