Customer Experience Agent - Global Logistics (Valencia)

A.P. Moller - Maersk; Valencia; On-site; EUR 26,000 - 38,000; Full time

Job summary

Maersk is hiring a Customer Experience Agent based in Valencia, Spain. The role focuses on delivering outstanding customer service and seamless logistics solutions worldwide.

You will manage end-to-end shipments, coordinate with multiple stakeholders, and strive for operational excellence in a fast-paced environment. The ideal candidate has a couple of years in logistics or related fields and is fluent in Spanish and English, with strong communication and relationship-building skills.

Qualifications

• Fluency in both Spanish and English.
• A couple years of experience in logistics, supply chain, project logistics or related fields.

Responsibilities

• Manage and monitor end-to-end shipment process.
• Coordinate with stakeholders involved in shipment handling.
• Orchestrate the flow of end-to-end shipments.
• Deliver value to customers by leveraging business knowledge and process understanding.
• Resolve queries from shippers, customers, KAMs, and other stakeholders promptly.
• Maintain a customer-centric approach to prevent errors and recurrence.
• Prepare and submit documentation accurately and on time.

Skills

Spanish language

English language

Job description

Maersk is hiring a Customer Experience Agent based in Valencia, Spain. The role focuses on delivering outstanding customer service and seamless logistics solutions worldwide.

You will manage end-to-end shipments, coordinate with multiple stakeholders, and strive for operational excellence in a fast-paced environment. The ideal candidate has a couple of years in logistics or related fields and is fluent in Spanish and English, with strong communication and relationship-building skills.