Valencia Excellence Hub Director

MSC Cruises; Valencia; Hybrid; EUR 150,000 - 190,000; Full time

Job summary

MSC Cruises seeks an Excellence Hub Director to lead the Valencia hub from setup through scale, enabling high-volume, multilingual sales operations and exceptional customer experiences. You will drive performance, build a capable team, and align activities with global strategy to maximize revenue and satisfaction.

Based in Valencia with limited remote work, you will manage Sales, HR, IT and Training, while engaging stakeholders across headquarters to ensure cohesive execution and rapid ramp-up.

Qualifications

• Senior leadership experience in large-scale sales operations.
• Proven ability to launch and scale new hub operations.
• Experience managing multi-disciplinary teams (Sales, HR, IT, Training).

Responsibilities

• Lead final setup, launch and ramp-up of the Valencia hub, ensuring go-live readiness.
• Translate objectives into execution plans with ramp-up milestones and revenue targets.
• Oversee day-to-day operations across Sales, HR, IT and Training with strong cross-functional alignment.
• Drive daily sales execution across inbound, outbound and omnichannel channels to maximize conversion and revenue.

Skills

Hybrid leadership

Sales leadership

Revenue growth

High-volume sales

Stakeholder management

People development

Team motivation

Performance culture

Analytics interpretation

Labor relations

Education

Business/Economics/Law degree

MBA or equivalent

Job description

MSC Cruises seeks an Excellence Hub Director to lead the Valencia hub from setup through scale, enabling high-volume, multilingual sales operations and exceptional customer experiences. You will drive performance, build a capable team, and align activities with global strategy to maximize revenue and satisfaction.

Based in Valencia with limited remote work, you will manage Sales, HR, IT and Training, while engaging stakeholders across headquarters to ensure cohesive execution and rapid ramp-up.