Unified Communications & Telephony Engineer – Level 3

Schneider Electric Corp; Barcelona; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Flexible Remuneration Plan

Club Schneider

Wellwo platform

Wellhub wellness

Global Family Leave Policy

Stock ownership program

Sabbatical Pack

Floating Holidays

Job summary

Schneider Electric busca un/a Ingeniero/a de UC y Telefonía con al menos 5 años de experiencia para liderar soporte de voz empresarial y proyección de soluciones globales.

La posición implica administración de Teams Phone, Direct Routing y SBCs AudioCodes, con cooperación entre equipos globales y proveedores. Se valoran habilidades de diagnóstico y mejora continua.

Qualifications

• 5+ años de experiencia en Unified Communications / telefonía empresarial.
• Experiencia con Microsoft Teams Phone y Direct Routing.
• Conocimiento de AudioCodes SBCs, SIP, RTP, PSTN y SIP trunks.

Responsibilities

• Proporcionar soporte Nivel 3 para incidencias complejas de telefonía y UC.
• Administrar y depurar Microsoft Teams Phone, Direct Routing, planes de marcado y enrutamiento de voz.
• Gestionar y depurar AudioCodes SBCs, SIP trunks y conectividad PSTN.
• Colaborar con operadores y socios para rutas, DIDs y problemas de servicio.
• Realizar depuración avanzada SIP/RTP y análisis de causa raíz.
• Monitorear calidad de voz y rendimiento con herramientas de administración de Teams y CQD.
• Apoyar migraciones globales de telefonía y proyectos UC.
• Colaborar con equipos de red, seguridad, arquitectura y operaciones.
• Impulsar automatización y mejoras operativas con PowerShell y Microsoft Graph.

Skills

Unified Communications

Microsoft Teams Phone

Direct Routing

AudioCodes SBCs

SIP trunks

Networking TCP/IP

PowerShell automation

Inglés profesional

Resolución de incidentes

Tools

Microsoft Teams Phone

Direct Routing

AudioCodes SBCs

PowerShell

Teams Admin Center

CQD/Call Analytics

Job description

Buscando causar un IMPACTO con tu carrera?

Al considerar unirte a un nuevo equipo, la cultura es importante. En Schneider Electric, nuestros valores y comportamientos son la base para crear una cultura de excelencia que apoya el éxito empresarial. Creemos que nuestros valores IMPACT – Inclusión, Maestría, Propósito, Acción, Curiosidad, Trabajo en Equipo – comienzan con nosotros.

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

We are looking for an experienced Unified Communications & Telephony Engineer – Level 3 to join our global Digital Workplace / UC team.

You will act as a senior technical expert and escalation point for enterprise voice services, with a strong focus on Microsoft Teams Phone, Direct Routing, AudioCodes SBCs and global PSTN connectivity.

We are looking for an engineer who can take ownership of complex voice issues from technical diagnosis through resolution, root-cause analysis and permanent corrective actions, while contributing to the evolution and reliability of our global telephony services.

What will you do?

Key Responsibilities

• Provide Level 3 support for complex telephony and Unified Communications incidents.
• Administer and troubleshoot Microsoft Teams Phone, Direct Routing, dial plans, voice routing, Call Queues and Auto Attendants.
• Manage and troubleshoot AudioCodes SBCs, SIP trunks, PSTN connectivity and media flows.
• Work with telecom carriers and technology partners on routing, DIDs, number migrations and service issues.
• Perform advanced SIP/RTP troubleshooting, root-cause analysis and problem management.
• Monitor voice quality and service performance using tools such as Teams Admin Center, Call Analytics and CQD.
• Support global telephony migrations, office relocations and UC transformation projects.
• Collaborate with Network, Security, Architecture, Contact Center and Operations teams.
• Drive automation and operational improvements using PowerShell, Microsoft Graph and related technologies.

What qualifications will make you successful?

• 5+ years of experience in Unified Communications / enterprise telephony.
• Experience with Microsoft Teams Phone and Direct Routing.
• Knowledge of AudioCodes SBCs, SIP, RTP, PSTN and SIP trunks.
• Good understanding of networking technologies including TCP/IP, DNS, NAT, Firewalls and QoS.
• Experience with PowerShell and automation.
• Troubleshooting and analytical skills.
• Ability to independently manage complex technical incidents and coordinate with carriers and vendors.
• Good communication skills and ability to work in a global, multicultural environment.
• Professional proficiency in English.

Nice to Have

• Genesys / Contact Center technologies.
• Microsoft Graph API.
• Azure / Microsoft Entra ID.
• Wireshark and advanced SIP trace analysis.

What will you get?

We adapt to you:

• With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
• We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
• Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
• Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
• Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
• We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you:

• With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!
• From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.
• Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.

We empower you:

• With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
• We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.
• We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.
• You will have life insurance for your protection.
• We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
• With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.
• Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

Bring your expertise to a team that values innovation and collaboration — apply today!

Grade 6

Buscando causar un IMPACTO con tu carrera?

Al considerar unirte a un nuevo equipo, la cultura es importante. En Schneider Electric, nuestros valores y comportamientos son la base para crear una cultura de excelencia que apoya el éxito empresarial. Creemos que nuestros valores IMPACT – Inclusión, Maestría, Propósito, Acción, Curiosidad, Trabajo en Equipo – comienzan con nosotros.

IMPACT también es tu invitación para unirte a Schneider Electric, donde puedes contribuir a convertir la ambición de sostenibilidad en acciones, sin importar el papel que desempeñes. Es un llamado para conectar tu carrera con la ambición de lograr un mundo más resiliente, eficiente y sostenible.

Estamos buscando IMPACT Makers; personas excepcionales que convierten las ambiciones de sostenibilidad en acciones en el cruce de la automatización, la electrificación y la digitalización. Creemos que todos tienen el potencial para ser un IMPACT Maker y los celebramos todos los días.

¡Conviértete en un IMPACT Maker en Schneider Electric – ¡inscríbete hoy!

• Ingresos mundiales de 40 millones de euros
• +9% de crecimiento orgánico
• 150 000 empleados en más de 100 países

Para ser considerado como candidato para nuestras posiciones debes enviar tu solicitud en línea. Esta posición permanecerá abierta hasta que se complete el proceso de selección.

Schneider Electric aspira a ser la empresa más inclusiva y solidaria del mundo, ofreciendo oportunidades equitativas a todos, en todas partes, y garantizando que todos los empleados se sientan valorados de forma única y seguros para aportar lo mejor de sí mismos. Reflejamos la diversidad de las comunidades en las que operamos y "aceptamos lo diferente" como uno de nuestros valores fundamentales. Creemos que nuestras diferencias nos hacen más fuertes como empresa y como individuos, y nos comprometemos a defender la inclusión en todo lo que hacemos.

En Schneider Electric, mantenemos los más altos estándares de ética y cumplimiento, y creemos que la confianza es un valor fundamental. Nuestra Carta de Confianza es nuestro Código de Conducta y demuestra nuestro compromiso con la ética, la seguridad, la sostenibilidad, la calidad y la ciberseguridad, respaldando todos los aspectos de nuestro negocio y nuestra disposición para actuar y responder con respeto y buena fe a todos nuestros grupos de interés. Puede obtener más información sobre nuestra Carta de Confianza aquí.

Schneider Electric es un Empleador de Igualdad de Oportunidades. Nuestra política es proporcionar igualdad de oportunidades en el empleo y el avance en áreas de reclutamiento, contratación, capacitación, transferencia y promoción a todas las personas calificadas, independientemente de raza, religión, color, género, discapacidad, origen nacional, ascendencia, edad, estado militar, orientación sexual, estado civil o cualquier otra característica o conducta legalmente protegida.