Unified Communications Engineer

Capgemini; Comunidad de Madrid; Presencial; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing HUB

Flexible Compensation Plan

Continuous Learning

Volunteer & Social Impact Programs

Buddy Program

Life & Accident Insurance

Descripción de la vacante

Capgemini Spain is seeking an experienced Cisco Telephony & Videoconferencing IPT Expert to join our Unified Communications team in a large-scale international environment. This Senior Unified Communications Engineer will design, implement, support and continuously improve Cisco telephony and video conferencing solutions to deliver reliable, high-quality communication services.

Location: Spain. English: Professional Working Proficiency.

Formación

• 5+ years of Cisco Collaboration experience.
• Expert in CUCM, Unity Connection, Jabber and IP Phones.

Responsabilidades

• Lead and implement Cisco Telephony and Video Conferencing projects.
• Provide expert-level support for complex incidents.
• Support L1 and L2 operational teams when required.
• Manage major incidents, including qualification, action planning, resolution, root cause analysis, and knowledge documentation.
• Perform problem management activities and contribute to service improvement initiatives.
• Collaborate with internal teams to address customer requirements.
• Ensure knowledge transfer to engineers and technicians.
• Maintain and update HLD/LLD documents.
• Execute hardware validation, testing and configuration activities.
• Participate in change management and service enhancements.

Conocimientos

CUCM

Unity Connection

Jabber

IP Phones

CMS

Telepresence

TMS

SIP/H.323

VMware v7/v8

Troubleshooting

Herramientas

CMS

Cisco Meeting Server

Cisco Telepresence Endpoints

Cisco TMS

SIP/H.323

VMware v7/v8

Descripción del empleo

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

We are looking for an experienced Cisco Telephony & Videoconferencing - IPT Expert to join our Unified Communications team supporting a large-scale international environment. As Senior Unified Communications Engineer, you will be responsible for the design, implementation, support, and continuous improvement of Cisco telephony and video conferencing solutions, ensuring the delivery of reliable and high-quality communication services.

Your role:

• Lead and implement Cisco Telephony and Video Conferencing projects.
• Provide expert-level support for complex incidents and technical issues.
• Support operational teams (L1 and L2) when required.
• Manage major incidents, including qualification, action planning, resolution, root cause analysis, and knowledge documentation.
• Perform problem management activities and contribute to service improvement initiatives.
• Collaborate with internal teams and stakeholders to address specific customer requirements.
• Ensure effective knowledge transfer to engineers and technicians.
• Maintain and update technical documentation, including High-Level Design (HLD) and Low-Level Design (LLD) documents.
• Execute hardware validation, testing, and configuration activities.
• Participate in change management and continuous service enhancement initiatives

Your profile:

• Minimum 5 years of experience working in Cisco Collaboration environments.
• Strong expertise in Cisco Unified Communications technologies, including:

Cisco Unified Communications Manager (CUCM)

Cisco Unity Connection

Cisco Jabber

Cisco IP Phones

• Strong knowledge of Cisco Video Conferencing solutions, including

Cisco Meeting Server (CMS)

Cisco Telepresence Endpoints

Cisco TMS

• Solid understanding of SIP and H.323 protocols.
• Experience working with VMware v7/v8 environments.
• Ability to troubleshoot and resolve complex technical issues in enterprise environments.

Nice to have:

• Cisco CCNP Collaboration
• Cisco Collaboration Specialist Certifications
• CCNA
• CCIE Collaboration (considered a strong advantage)

We value all applications and offer in-person and online training and certifications. Even if you do not adjust 100% of the requirements, we want to meet you!

What will you love about working here?

• Wellbeing HUB – A full program designed to support your physical and mental wellbeing, including initiatives such as Wellhub.
• Flexible Compensation Plan – Choose benefits that best fit your needs: medical insurance, transportation, training, meal card or meal allowance, childcare vouchers, and more.
• Continuous Learning – Access to Mylearning, Capgemini University, Digital Campuses, and our Professional Communities. You’ll also have learning platforms like Coursera, Udemy, Pluralsight, Harvard Manager Mentor, and Education First for language training (English, French, German…), among others!
• Volunteer & Social Impact Programs – Get involved through our Sustainability, Inclusion, and Equality Groups.
• Buddy Program – Receive personalized support to help you settle in during your first months.
• Life & Accident Insurance – Additional protection and peace of mind.

Location: Spain

Spanish Nationality Required

English: Professional Working Proficiency (mandatory)

Why Capgemini? Our commitments and priorities:

Our Equality Plan and Code of Ethics ensure inclusive, non-discriminatory processes that foster talent in a multicultural environment accessible to people with disabilities (we positively value having a disability certificate).

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.