Associate Workplace Engineer

Capgemini; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing HUB

Flexible compensation

Continuous learning

Volunteer programs

Buddy program

Life Insurance

Descripción de la vacante

Capgemini is seeking an L1 Service Engineer to join our 24x7 service operations team. This role targets experienced professionals with strong troubleshooting and automation skills in complex online and distributed environments.

You will own advanced incident resolution, contribute to root cause analysis, and drive automation and service improvements. The position requires shift work and on-call duties as part of a continuous operations model.

Formación

• 1 year of experience in service operations.
• Diagnosing/debugging faults in distributed systems.
• Working knowledge of enterprise network gear including routers, switches, and load balancers.
• Working knowledge of enterprise routing protocols and IP subnetting.
• Experience using diagnostic tools such as Netmon, WinDBG, and Wireshark.

Responsabilidades

• Monitor, troubleshoot, and resolve complex incidents in distributed and online service environments.
• Perform advanced diagnosis and debugging of faults, ensuring rapid mitigation and recovery.
• Conduct root cause analysis (RCA) and contribute to post-incident reviews.
• Identify recurring issues and design automation solutions to improve efficiency and reduce manual effort.
• Develop scripts and tools to automate operational tasks and incident resolution.
• Collaborate with feature and engineering teams to identify and execute recovery actions.

Conocimientos

Troubleshooting

Automation

Distributed systems

Incident resolution

Root cause analysis

Herramientas

Netmon

WinDBG

Wireshark

Descripción del empleo

Job Description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

We are seeking a Service Engineer L1 to join our 24X7 service operations team. This role is designed for experienced professionals with strong troubleshooting and automation capabilities in complex online and distributed environments.

As an L1 Service Engineer, you will take ownership of advanced incident resolution, contribute to root cause analysis, and proactively drive automation and service improvements. You will play a key role in ensuring service stability, performance, and continuous improvement.

The position requires shift work and on-call duties as part of a continuous operations model.

Key responsabilities:

• Monitor, troubleshoot, and resolve complex incidents in distributed and online service environments.
• Perform advanced diagnosis and debugging of faults, ensuring rapid mitigation and recovery.
• Conduct root cause analysis (RCA) and contribute to post-incident reviews.
• Identify recurring issues and design automation solutions to improve efficiency and reduce manual effort.
• Develop scripts and tools to automate operational tasks and incident resolution.
• Collaborate with feature and engineering teams to identify and execute recovery actions.

Required Skills & Experience

• 1 year of experience in service operations.
• Demonstrated experience diagnosing/debugging faults in distributed systems
• Working knowledge of enterprise network gear including routers, switches, and load balancers
• Working knowledge of enterprise routing protocols and IP subnetting
• Experience using diagnostic tools such as Netmon, WinDBG, and Wireshark

Competencies:

• Assisting deployment, configuration, and optimization of security platforms Handling configuration and troubleshooting of client security infrastructure devices, including SIEM systems and other XDR components Optimizing detection accuracy by tuning system rules and correlation searches.
• Performing trend analysis to fine tune alerts, policies, and configurations, minimizing false positives Developing and implementing automation processes to enhance efficiencies and best practices Collaborating with other teams to ensure seamless integration of security solutions.

What will you love about working here?

• Wellbeing HUB– A full program designed to support your physical and mental wellbeing, including initiatives such asWellhub.
• Flexible Compensation Plan– Choose benefits that best fit your needs: medical insurance, transportation, training, meal card or meal allowance, childcare vouchers, and more.
• Continuous Learning– Access toMylearning,Capgemini University, Digital Campuses, and our Professional Communities. You’ll also have learning platforms likeCoursera, Udemy, Pluralsight, Harvard Manager Mentor, andEducation Firstfor language training (English, French, German…), among others!
• Volunteer & Social Impact Programs– Get involved through our Sustainability, Inclusion, and Equality Groups.
• Buddy Program– Receive personalized support to help you settle in during your first months.
• Life & Accident Insurance– Additional protection and peace of mind.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.