Google Workspace Administrator (L2 Support)

Capgemini; Comunidad de Madrid; Presencial; EUR 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing HUB

Flexible compensation plan

Learning platforms access

Volunteer & Social Impact Programs

Buddy Program

Life & Accident Insurance

Descripción de la vacante

Capgemini is seeking a Senior Google Workspace Administrator to join an international team supporting a leading aerospace and defense environment. You will administer and support Google Workspace, handle Level 2 incidents, and assist end users across Gmail, Meet, Drive, Chat, Docs, Sheets and Slides.

You will work with ITSM tools like Remedy, investigate issues, ensure continuity, and collaborate with cross‑functional teams to drive improvements.

Formación

• Advanced experience administering Google Workspace.
• Strong hands-on experience providing L2 support for Google Workspace services.
• Experience managing incidents, requests and user support activities.
• Knowledge of ITSM processes and ticketing tools such as Remedy.
• Good understanding of Google Workspace security and administration concepts.
• Ability to work in an international environment and communicate effectively in English.

Responsabilidades

• Administer and support the Google Workspace environment.
• Manage and troubleshoot complex Level 2 incidents and service requests.
• Support end users across Google Workspace applications including Gmail, Meet, Drive, Chat, Docs, Sheets and Slides.
• Manage incidents and requests through ITSM tools (Remedy).
• Investigate and resolve technical issues while ensuring service continuity.
• Work closely with technical teams to identify knowledge gaps and support continuous improvement.
• Participate in knowledge transfer activities when required.

Conocimientos

Google Workspace administration

L2 support

Incident management

ITSM processes

Remedy

English communication

Herramientas

Remedy ITSM

Descripción del empleo

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

We are looking for an experienced Senior Google Workspace Administrator to join an international team supporting a leading aerospace and defense environment.

Your role:

• Administer and support the Google Workspace environment
• Manage and troubleshoot complex Level 2 incidents and service requests
• Support end users across Google Workspace applications, including:

Gmail

Google Meet

Google Drive

Google Chat

Google Docs, Sheets and Slides

• Manage incidents and requests through ITSM tools (Remedy)
• Investigate and resolve technical issues while ensuring service continuity
• Work closely with technical teams to identify knowledge gaps and support continuous improvement
• Participate in knowledge transfer activities when required

Your profile:

• Advanced experience administering Google Workspace
• Strong hands-on experience providing L2 support for Google Workspace services
• Experience managing incidents, requests and user support activities
• Knowledge of ITSM processes and ticketing tools such as Remedy
• Good understanding of Google Workspace security and administration concepts
• Ability to work in an international environment and communicate effectively in English

We value all applications and offer in-person and online training and certifications. Even if you do not adjust 100% of the requirements, we want to meet you!

What will you love about working here?

• Wellbeing HUB – A full program designed to support your physical and mental wellbeing, including initiatives such as Wellhub.
• Flexible Compensation Plan – Choose benefits that best fit your needs: medical insurance, transportation, training, meal card or meal allowance, childcare vouchers, and more.
• Continuous Learning – Access to Mylearning, Capgemini University, Digital Campuses, and our Professional Communities. You'll also have learning platforms like Coursera, Udemy, Pluralsight, Harvard Manager Mentor, and Education First for language training (English, French, German…), among others!
• Volunteer & Social Impact Programs – Get involved through our Sustainability, Inclusion, and Equality Groups.
• Buddy Program – Receive personalized support to help you settle in during your first months.
• Life & Accident Insurance – Additional protection and peace of mind.

Location: Spain

Spanish Nationality Required

English: Professional Working Proficiency (mandatory)

Why Capgemini? Our commitments and priorities:

Our Equality Plan and Code of Ethics ensure inclusive, non-discriminatory processes that foster talent in a multicultural environment accessible to people with disabilities (we positively value having a disability certificate).

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.