Workplace Engineer

Capgemini; Madrid; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Capgemini is seeking an experienced Cisco Telephony & Videoconferencing - IPT Expert to join our Unified Communications team, supporting a large-scale international environment. As Senior Unified Communications Engineer, you will design, implement, support, and continuously improve Cisco telephony and video conferencing solutions to deliver reliable, high-quality communication services.

Your role includes leading projects, providing expert incident support, and collaborating with internal teams

Formación

• Minimum 5 years in Cisco Collaboration environments.
• Strong expertise in CUCM, Unity Connection, Jabber, and IP Phones.
• Experience with Cisco video conferencing CMS and Telepresence endpoints.
• Solid knowledge of SIP and H.323 protocols.
• Experience with VMware v7/v8 environments.
• Ability to troubleshoot complex issues and manage incidents.

Responsabilidades

• Lead and implement Cisco Telephony and Video Conferencing projects.
• Provide expert support for complex incidents and technical issues.
• Support L1 and L2 operations when required.
• Manage major incidents: qualification, action planning, resolution, root cause analysis.
• Contribute to problem management and service improvements.
• Collaborate with teams to meet customer requirements.
• Maintain HLD and LLD documentation.
• Execute hardware validation, testing, and configuration.
• Participate in change management and service enhancements.

Conocimientos

CUCM

Unity Connection

Jabber

IP Phones

CMS

Video Conferencing

SIP & H.323

VMware v7/v8

Incident management

Knowledge transfer

Herramientas

VMware v7/v8

Descripción del empleo

Job DescriptionWe are looking for an experienced Cisco Telephony & Videoconferencing - IPT Expert to join our Unified Communications team supporting a large-scale international environment. As Senior Unified Communications Engineer, you will be responsible for the design, implementation, support, and continuous improvement of Cisco telephony and video conferencing solutions, ensuring the delivery of reliable and high-quality communication services. Your role:

• Lead and implement Cisco Telephony and Video Conferencing projects.
• Provide expert-level support for complex incidents and technical issues.
• Support operational teams (L1 and L2) when required.
• Manage major incidents, including qualification, action planning, resolution, root cause analysis, and knowledge documentation.
• Perform problem management activities and contribute to service improvement initiatives.
• Collaborate with internal teams and stakeholders to address specific customer requirements.
• Ensure effective knowledge transfer to engineers and technicians.
• Maintain and update technical documentation, including High-Level Design (HLD) and Low-Level Design (LLD) documents.
• Execute hardware validation, testing, and configuration activities.
• Participate in change management and continuous service enhancement initiatives.

Job Description - Grade Specific

Your profile: Minimum 5 years of experience working in Cisco Collaboration environments. Strong expertise in Cisco Unified Communications technologies, including:

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• Cisco Jabber
• Cisco IP Phones

• Strong knowledge of Cisco Video Conferencing solutions, including Cisco Meeting Server (CMS), Cisco Telepresence Endpoints, Cisco TMSSolid understanding of SIP and H.323 protocols.
• Experience working with VMware v7/v8 environments.
• Ability to troubleshoot and resolve complex technical issues in enterprise environments.

Nice to have:

• Cisco CCNP Collaboration
• Cisco Collaboration Specialist Certifications
• CCNACCIE Collaboration (considered a strong advantage)

We value all applications and offer in-person and online training and certifications. Even if you do not adjust 100% of the requirements, we want to meet you!