Senior Cisco UC Engineer: Telephony & Video Leadership

Capgemini; Getafe; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing HUB

Flexible benefits

Continuous learning

Volunteer Programs

Buddy Program

Life Insurance

Descripción de la vacante

Capgemini Spain in Getafe seeks a Senior Unified Communications Engineer to design, implement and support Cisco telephony and video conferencing solutions in a large enterprise environment.

You will lead projects, resolve complex incidents, manage changes, document designs (HLD/LLD) and transfer knowledge to operations, with a minimum of five years in Cisco Collaboration and a track record across CUCM, Unity Connection and Telepresence.

Formación

• Minimum 5 years of experience in Cisco Collaboration environments.
• Strong knowledge of SIP and H.323 protocols.
• Experience in enterprise environments and large-scale deployments.

Responsabilidades

• Lead and implement Cisco Telephony and Video Conferencing projects.
• Provide expert-level support for complex incidents and technical issues.
• Support operational teams (L1 and L2) when required.
• Manage major incidents with qualification, action planning, resolution, and root cause analysis.
• Perform problem management activities and contribute to service improvements.
• Collaborate with internal teams to address customer requirements.
• Ensure knowledge transfer to engineers and technicians.
• Maintain and update technical documentation (HLD/LLD).
• Execute hardware validation, testing, and configuration activities.
• Participate in change management and ongoing service enhancements.

Conocimientos

Cisco CUCM

Cisco Unity Connection

Video Conferencing

Cisco Telepresence

SIP/H.323

VMware v7/v8

Troubleshooting

CCNA

CCIE Collaboration

Herramientas

CUCM

Unity Connection

Telepresence Endpoints

VMware

Descripción del empleo

Capgemini Spain in Getafe seeks a Senior Unified Communications Engineer to design, implement and support Cisco telephony and video conferencing solutions in a large enterprise environment.

You will lead projects, resolve complex incidents, manage changes, document designs (HLD/LLD) and transfer knowledge to operations, with a minimum of five years in Cisco Collaboration and a track record across CUCM, Unity Connection and Telepresence.