Travel Support Specialist

HB Travels; España; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training & support

Collaborative team

Job summary

HB Travels is seeking a Travel Support Specialist to guide clients through planning and booking, offering responsive assistance from inquiry to return. You will handle inquiries via email, phone, and messaging, assist with bookings, provide destination info, and maintain records.

This fully remote role rewards attention to detail, strong communication, and a passion for helping travelers create memorable trips.

Qualifications

• Experience in customer service is required; travel or hospitality experience a plus.
• Strong written and verbal communication skills are essential.
• Attention to detail and organized work habits are important.
• Ability to quickly learn new booking platforms and tools.
• A passion for travel and helping clients plan memorable trips.

Responsibilities

• Respond to client inquiries by email, phone and messaging platforms professionally.
• Assist clients with travel planning, booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency processes.
• Maintain organized client records to support smooth communication and planning.
• Follow up before and after travel to confirm details and collect feedback.
• Address client concerns with empathy, patience, and problem-solving.

Skills

Communication skills

Customer service

Travel industry exp

Attention to detail

Organizational skills

Learning agility

Tools

Booking platforms

CRM systems

Omnichannel tools

Job description

About the Role

We are seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable and attentive support from the moment they inquire to the moment they return home. At HB Travels Agency USA, we pride ourselves on delivering personalized, high-quality service to travelers nationwide.

Key Responsibilities

• Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency processes.
• Maintain organized client records to support smooth communication and planning.
• Follow up before and after travel to confirm details and collect feedback.
• Address client concerns with empathy, patience, and effective problem-solving.

Benefits

• Fully remote flexibility - work from anywhere on a schedule that fits your lifestyle.
• Travel perks and access to exclusive industry discounts.
• Training and ongoing support to help you grow as a travel professional.
• A collaborative and positive team environment committed to exceptional traveler support.

What We're Looking For

• Strong written and verbal communication skills.
• Prior customer service experience; travel, tourism, or hospitality experience is a plus.
• High attention to detail and strong organizational habits.
• Ability to learn new tools, software, and booking platforms quickly.
• A passion for travel and a genuine interest in helping clients plan memorable trips.

Originally posted on Himalayas