Remote Travel Support & Planning Specialist

HB Travels

España

Remote

EUR 26,000 - 38,000

Full time

2 days ago

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Benefits offered by this job

Remote work

Travel perks

Training & support

Collaborative team

Job summary

HB Travels is seeking a Travel Support Specialist to guide clients through planning and booking, offering responsive assistance from inquiry to return. You will handle inquiries via email, phone, and messaging, assist with bookings, provide destination info, and maintain records.

This fully remote role rewards attention to detail, strong communication, and a passion for helping travelers create memorable trips.

Qualifications

Experience in customer service is required; travel or hospitality experience a plus.
Strong written and verbal communication skills are essential.
Attention to detail and organized work habits are important.
Ability to quickly learn new booking platforms and tools.
A passion for travel and helping clients plan memorable trips.

Responsibilities

Respond to client inquiries by email, phone and messaging platforms professionally.
Assist clients with travel planning, booking modifications, cancellations, and special requests.
Provide accurate information regarding destinations, travel requirements, and agency processes.
Maintain organized client records to support smooth communication and planning.
Follow up before and after travel to confirm details and collect feedback.
Address client concerns with empathy, patience, and problem-solving.