Transportation Quality Manager - Jd.Com

Jd.Com; Madrid; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

JD.COM is seeking a Transportation Quality Manager in Madrid to monitor B2B transportation quality KPIs daily, analyze root causes of issues, and drive improvement actions across teams and suppliers. The role emphasizes data-driven decision making, cross-functional collaboration, and delivering standardized solutions across regions.

The candidate will lead incident tracking, develop standards, and ensure timely closure of quality issues while pursuing continuous improvement in Europe-wide

Formación

• 3+ years of experience in logistics, transportation, or supply chain.
• Experience in transportation quality improvement preferred.
• Strong data analysis and problem-solving skills.
• Fluent in Chinese and English.

Responsabilidades

• Monitor B2B transportation quality KPIs daily.
• Analyze quality issues and conduct root cause analysis.
• Develop and implement quality improvement plans.
• Establish tracking for issue closure and reduce recurrence.
• Develop transportation quality standards and procedures.

Conocimientos

Data analysis

Root cause analysis

Quality improvement

Communication in English

Descripción del empleo

• Transportation Quality Monitoring: Monitor B2B transportation quality KPIs on a daily basis, with a focus on key indicators such as on-time delivery rate, on-time handover rate, and exception rate, and identify potential quality risks and issues.
• Quality Issue Analysis: Conduct data analysis and root cause analysis for transportation quality issues, including late arrivals, missed loading, vehicle-related issues, and pickup delays, and identify the key process gaps affecting transportation quality.
• Quality Improvement Initiatives: Develop improvement plans for key quality issues, coordinate with relevant teams and suppliers to implement corrective actions, and continuously track and evaluate improvement results.
• Exception Closure Management: Establish a tracking and follow-up mechanism for key quality issues, conduct targeted improvement initiatives for recurring and systemic problems, ensure effective issue closure, and reduce the recurrence rate.
• Quality Standards Development: Develop and improve transportation quality standards, exception handling procedures, and quality improvement mechanisms, and promote the standardization and regional implementation of proven improvement solutions.

About You

1、3+ years of experience in logistics, transportation, supply chain, or related fields. Experience in transportation quality improvement is preferred.

2、Strong data analysis and problem-solving skills, with the ability to identify issues through data, conduct root cause analysis, and develop effective improvement measures.

3、Strong quality awareness and continuous improvement mindset, with the ability to drive issues from identification through to effective closure.

4、Experience in line-haul transportation, B2B logistics, or cross-border transportation in Europe is preferred.

5、Fluent in both Chinese and English, with strong communication skills in both languages.

Transportation Quality Manager - JD.COM madrid, es