Logistics Quality & Complaint Resolution Specialist

JD.COM; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

JD Logistics, part of JD.com, invites a motivated professional to join our team to enhance logistics quality, focusing on customer complaint resolution and continuous improvement initiatives.

You will analyze feedback, collaborate across warehousing, transportation and customer service, monitor KPIs, and lead projects to prevent future complaints while delivering training on best practices.

Formación

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3+ years in logistics quality management, customer service, or similar role with focus on complaint resolution.
• Strong analytical skills with ability to interpret data and identify actionable insights.
• Excellent problem-solving abilities and proactive approach to issue resolution.
• Exceptional communication and interpersonal skills, with cross-department collaboration and customer communication.
• Demonstrated ability to drive process improvements and implement change.
• Proficiency in data analysis tools and Microsoft Excel.
• Experience in e-commerce logistics is a significant plus.

Responsabilidades

• Analyze customer feedback and complaint data related to logistics services to identify root causes and recurring issues.
• Develop and implement strategies for efficient and satisfactory resolution of logistics-related customer complaints.
• Collaborate with warehousing, transportation, and customer service to investigate complaints and implement corrective actions.
• Monitor KPIs related to logistics quality and customer satisfaction, reporting on trends and areas for improvement.
• Lead improvement projects to optimize logistics operations and prevent future complaints.
• Develop and deliver training programs to internal teams on logistics quality and complaint handling.
• Stay informed of industry best practices and emerging technologies in logistics and customer service.

Conocimientos

Analytical skills

Communication skills

Problem-solving

Continuous improvement

Data analysis

E-commerce logistics experience

Educación

Bachelor’s degree in Logistics / Supply Chain / Business Administration

Herramientas

Excel

Descripción del empleo

JD Logistics, part of JD.com, invites a motivated professional to join our team to enhance logistics quality, focusing on customer complaint resolution and continuous improvement initiatives.

You will analyze feedback, collaborate across warehousing, transportation and customer service, monitor KPIs, and lead projects to prevent future complaints while delivering training on best practices.