Transplant Experience & Engagement Specialist

Sanofi; Madrid; Presencial; EUR 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High-quality healthcare

Long parental leave

Descripción de la vacante

Sanofi is seeking a Customer Experience Specialist (CES) in Madrid with a transplant focus. You will map stakeholders, drive omnichannel engagement, and collaborate with Sales, Marketing, and Medical teams to optimize patient care.

The role requires established commercial experience in hematology/oncology/transplant fields, strong communication skills, and the ability to travel up to 80%. A Bachelor’s in Science is preferred and power BI/CRM proficiency is advantageous.

Formación

• Established experience as commercial representative.
• Knowledge in hematology, oncology, transplant, immunology or rare diseases.
• Strong knowledge of Health System business, decision-making processes, and market trends.
• Experience with omnichannel strategy and key account management.

Responsabilidades

• During pre-launch: identify key stakeholders in transplant centers, segment and profile hematologists and other specialties, collect insights, develop engagement plans, and strengthen provider relationships.
• During launch: achieve sales goals, implement customer-focused projects, organize local symposia, ensure medication availability, and maintain ethical standards.
• Travel up to 80% for customer-facing activities and cross-functional collaboration.

Conocimientos

Commercial experience

Hematology knowledge

Digital competencies

Account management

Agile mindset

Communication skills

Educación

Bachelor's degree in Science

Herramientas

CRM

Power BI

Office Suite

AI tools

Descripción del empleo

Sanofi is seeking a Customer Experience Specialist (CES) in Madrid with a transplant focus. You will map stakeholders, drive omnichannel engagement, and collaborate with Sales, Marketing, and Medical teams to optimize patient care.

The role requires established commercial experience in hematology/oncology/transplant fields, strong communication skills, and the ability to travel up to 80%. A Bachelor’s in Science is preferred and power BI/CRM proficiency is advantageous.