Transformation & Change Lead, AI-Driven Ops (Hybrid)

Tamarind Intelligence; Barcelona; Híbrido; EUR 45.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working model

Work abroad up to 25 days yearly

Home office allowance

Language courses: English, German, and

Spanish classes

Health insurance

Meal vouchers

Descripción de la vacante

Zurich Technology Delivery Center in Barcelona is seeking an Organizational Transformation Specialist to bridge business needs and practical solutions. You will lead discovery, design, and delivery activities across teams, while applying AI-enabled tools and Microsoft 365 to automate lightweight solutions.

You will collaborate with stakeholders, measure outcomes, and drive continuous improvement within a regulated financial services context. Hybrid work is available in Barcelona.

Formación

• Experience combining business analysis, transformation support, process improvement, and delivery management.
• Ability to move between discovery, analysis, experimentation, implementation, and follow‑through.
• Strong stakeholder management, facilitation, and communication across functions.
• Experience defining requirements, documenting processes, and supporting solution design.
• Confidence leading smaller projects or workstreams with scope, timeline, dependencies, risk tracking.
• Working knowledge of Microsoft 365 tools.
• Hands-on experience with AI-assisted tools such as Claude Code and Microsoft Copilot for lightweight development, automation, or content support.
• Analytical mindset using data, KPIs, and evidence to inform decisions.
• Improvement-oriented approach with usability and business value focus.
• Experience in insurance, financial services, or a regulated environment is helpful but not essential.

Responsabilidades

• Identify and clarify business needs through stakeholder engagement, observation, workshops, and lightweight discovery activities.
• Translate ambiguous problems into clear requirements, opportunity statements, process definitions, and success measures.
• Support the design, testing, and refinement of products, process changes, and solution concepts through structured experimentation and iteration.
• Lead smaller projects or workstreams from inception through delivery, including planning, coordination, tracking, risk management, and handover.
• Drive internal process improvement initiatives to simplify ways of working, reduce friction, and improve effectiveness.
• Use tools such as Claude Code and Microsoft Copilot to support limited solution development, automation, maintenance, and documentation within the Microsoft 365 environment.
• Contribute to the build and upkeep of lightweight tools or automations across applications such as Excel, Word, Outlook, Teams, SharePoint, Power Automate, and Power Apps, where appropriate.
• Define and monitor KPIs, adoption indicators, and outcome measures to assess whether solutions are delivering the intended value.
• Support change adoption through clear communication, practical guidance, training, and stakeholder engagement.
• Work within Zurich standards and collaborate with relevant teams to ensure governance, security, privacy, and compliance considerations are addressed.
• Work alongside experts in various technological domains.
• Enhance your skills with real‑world experience.
• Contribute to a team that values your input and creativity.

Conocimientos

Business analysis

Transformation support

Process improvement

Project coordination

Stakeholder management

Microsoft 365

AI tools

Herramientas

Claude Code

Microsoft Copilot

Power Automate

Power Apps

SharePoint

Descripción del empleo

Zurich Technology Delivery Center in Barcelona is seeking an Organizational Transformation Specialist to bridge business needs and practical solutions. You will lead discovery, design, and delivery activities across teams, while applying AI-enabled tools and Microsoft 365 to automate lightweight solutions.

You will collaborate with stakeholders, measure outcomes, and drive continuous improvement within a regulated financial services context. Hybrid work is available in Barcelona.