Training Experience & Renewals Specialist

Red Hat, Inc.; Spain; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Red Hat, Inc. in Madrid (Spain) is seeking a Customer Success professional to foster strong relationships with customers of Red Hat Training Services across ILT Classes, Certifications, Learning Subscriptions, and Training Units.

You will craft learning plans, drive renewals, manage leads, and support resellers to grow renewals and expansions. The role offers hybrid work in Madrid with remote Spain coverage, focusing on upsell, data-driven renewals, and collaboration with product and sales

Qualifications

• Two plus years experience in customer success, account management, or a related role.
• Ability to analyze data and derive actionable insights.
• Results-oriented with a focus on achieving consumption and renewal targets.
• Customer-centric mindset with a passion for ensuring customer success.
• Strategic thinker with the ability to develop and execute renewal plans.
• Exceptional communication, interpersonal and relationship-building skills.
• Self-motivated with a proactive approach to problem-solving.
• Familiarity with learning management systems (LMS), subscription-based business models, and online education platforms is a plus.
• Mastery level in MS Office, Google GSuite or other Office Suite.
• Mother tongue Spanish speaker, English written and spoken at Business level. Any other language is welcome

Responsibilities

• Proactively engage with a high number of assigned customers to understand their learning goals and challenge and create plans to ensure they fully utilize and maximize the benefits of their learning subscription and Training Units (TUs).
• Develop and execute a proactive renewal strategy for assigned customer accounts.
• Identify and cultivate customer advocates who can speak to the success of their learning subscription.
• Analyze customer engagement and usage data to identify trends, opportunities, and areas for improvement. Generate regular reports on renewal metrics, providing insights to internal stakeholders.
• Manage inbound leads and outbound leads. This includes overseeing lead nurturing, qualification, distribution, and follow-up to ensure a smooth transition through the sales funnel.
• Design, implement, and manage targeted upsell campaigns to existing customers. This involves identifying opportunities for expanding customer use of products or services, creating strategies to increase customer engagement, and driving incremental revenue through value-added offerings.
• Drive fill rates by promoting the Open Enrolment (OE) and RHLS-Courses training courses and certification exams to the existing customer base through upselling, cross-selling and targeted campaigns.
• Collaborate with product development to address customer feedback and enhance the learning subscription offering.
• Support local sales team to identify upsell opportunities and potential expansion of learning services.

Skills

Customer success

Account management

Data analysis

Renewal strategy

Upsell campaigns

LMS familiarity

MS Office

Google GSuite

Spanish (native)

English (business)

Education

Bachelor's degree

Tools

MS Office

Google GSuite

Job description

Red Hat, Inc. in Madrid (Spain) is seeking a Customer Success professional to foster strong relationships with customers of Red Hat Training Services across ILT Classes, Certifications, Learning Subscriptions, and Training Units.

You will craft learning plans, drive renewals, manage leads, and support resellers to grow renewals and expansions. The role offers hybrid work in Madrid with remote Spain coverage, focusing on upsell, data-driven renewals, and collaboration with product and sales