Learning Subscriptions Renewal & Growth Specialist

Red Hat SL; Madrid; On-site; EUR 42,000 - 56,000; Full time

Job summary

RedHat is seeking a Customer Success/Account Manager to foster strong relationships with customers of Training Services. You will develop learning plans, drive renewals, manage leads, and run targeted campaigns to upsell Open Enrolment and RHLS courses. A Madrid focus is preferred, with openness to other regions in Spain.

You will analyze engagement data, generate renewal reports, and support resellers while collaborating with product teams to enhance the learning subscription offering.

Qualifications

• Two+ years in customer success or account management.
• Ability to analyze data and derive actionable insights.
• Results-oriented with renewal targets.
• Customer-centric mindset with a passion for success.
• Strategic thinker with renewal planning skills.
• Excellent communication and relationship-building.
• Self-motivated with proactive problem-solving.
• Familiarity with LMS and subscription-based models.
• Proficient in MS Office or Google Workspace.
• Spanish native, English at business level.
• Bachelor’s degree in a relevant field preferred.

Responsibilities

• Proactively engage with customers to understand learning goals and create plans.
• Develop and execute renewal strategies for assigned accounts.
• Identify and cultivate customer advocates for renewals and upsell.
• Analyze engagement data to spot trends and opportunities.
• Generate regular renewal metrics reports for stakeholders.
• Manage inbound and outbound leads and nurture them through the funnel.
• Design and manage upsell campaigns to increase product usage.
• Promote training courses and certifications to drive renewals.
• Collaborate with product teams to address feedback and enhance offerings.
• Support local sales to identify upsell opportunities and expansion.

Skills

Customer success

Account management

Data analysis

Renewal strategy

Communication skills

Relationship building

Self-motivation

LMS familiarity

Office Suite proficiency

English (business)

Spanish (native)

Education

Bachelor's degree in a relevant field

Tools

MS Office

Google GSuite

Job description

RedHat is seeking a Customer Success/Account Manager to foster strong relationships with customers of Training Services. You will develop learning plans, drive renewals, manage leads, and run targeted campaigns to upsell Open Enrolment and RHLS courses. A Madrid focus is preferred, with openness to other regions in Spain.

You will analyze engagement data, generate renewal reports, and support resellers while collaborating with product teams to enhance the learning subscription offering.