Learning Subscriptions Renewal Specialist

Red Hat; Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Red Hat in Madrid is seeking a customer-focused professional to manage relationships with customers of Red Hat Training Services, drive renewals, and oversee lead generation campaigns. You will create learning plans, identify upsell opportunities, and collaborate with sales and product teams to maximize value.

The role requires strong data analysis, strategic thinking, and excellent communication to support a growing subscription business across Europe.

Formación

• Two or more years in customer success or related field.
• Ability to analyze data and derive insights.
• Results-oriented with renewal targets.
• Customer-centric mindset.
• Strategic thinker with renewal planning.
• Excellent communication and relationship-building.
• Familiarity with LMS and subscription models.
• Bachelor's degree would be a plus.

Responsabilidades

• Engage with customers to understand learning goals and renew subscriptions.
• Develop renewal strategies for assigned accounts.
• Identify customer advocates.
• Analyze engagement data and generate renewal reports.
• Manage inbound/outbound leads and lead nurturing.
• Design and manage upsell campaigns.
• Promote Open Enrolment and RHLS courses.
• Collaborate with product to address feedback.
• Support local sales in upsell opportunities.

Conocimientos

Customer success

Account management

Data analysis

Renewal planning

Communication

MS Office

English proficiency

LMS familiarity

Educación

Bachelor's degree

Descripción del empleo

Red Hat in Madrid is seeking a customer-focused professional to manage relationships with customers of Red Hat Training Services, drive renewals, and oversee lead generation campaigns. You will create learning plans, identify upsell opportunities, and collaborate with sales and product teams to maximize value.

The role requires strong data analysis, strategic thinking, and excellent communication to support a growing subscription business across Europe.