Training Experience Specialist Iberia

Red Hat SL; Madrid; On-site; EUR 42,000 - 56,000; Full time

Job summary

RedHat is seeking a Customer Success/Account Manager to foster strong relationships with customers of Training Services. You will develop learning plans, drive renewals, manage leads, and run targeted campaigns to upsell Open Enrolment and RHLS courses. A Madrid focus is preferred, with openness to other regions in Spain.

You will analyze engagement data, generate renewal reports, and support resellers while collaborating with product teams to enhance the learning subscription offering.

Qualifications

• Two+ years in customer success or account management.
• Ability to analyze data and derive actionable insights.
• Results-oriented with renewal targets.
• Customer-centric mindset with a passion for success.
• Strategic thinker with renewal planning skills.
• Excellent communication and relationship-building.
• Self-motivated with proactive problem-solving.
• Familiarity with LMS and subscription-based models.
• Proficient in MS Office or Google Workspace.
• Spanish native, English at business level.
• Bachelor’s degree in a relevant field preferred.

Responsibilities

• Proactively engage with customers to understand learning goals and create plans.
• Develop and execute renewal strategies for assigned accounts.
• Identify and cultivate customer advocates for renewals and upsell.
• Analyze engagement data to spot trends and opportunities.
• Generate regular renewal metrics reports for stakeholders.
• Manage inbound and outbound leads and nurture them through the funnel.
• Design and manage upsell campaigns to increase product usage.
• Promote training courses and certifications to drive renewals.
• Collaborate with product teams to address feedback and enhance offerings.
• Support local sales to identify upsell opportunities and expansion.

Skills

Customer success

Account management

Data analysis

Renewal strategy

Communication skills

Relationship building

Self-motivation

LMS familiarity

Office Suite proficiency

English (business)

Spanish (native)

Education

Bachelor's degree in a relevant field

Tools

MS Office

Google GSuite

Job description

Job Summary In this role, you will be responsible for fostering strong relationships with customers who have purchased RedHat Training Services, whether it is standard ILT Classes, Certifications, RedHat Learning Subscription or Training Units. You will develop learning plans to ensure their success and ultimately drive subscription renewals. You will also create and manage leads (inbound/outbound) and design, implement, and manage campaigns as part of lead generation responsibility. You will support RedHat Training Resellers in their daily activities, QBR and act as first contact and escalation point. The preferred location for the successful candidate will be Madrid but we will also consider candidates in other regions of Spain.

What you will do:

• Proactively engage with a high number of assigned customers to understand their learning goals and challenge and create plans to ensure they fully utilize and maximize the benefits of their learning subscription and Training Units (TUs).
• Develop and execute a proactive renewal strategy for assigned customer accounts.
• Identify and cultivate customer advocates who can speak to the success of their learning subscription.
• Analyze customer engagement and usage data to identify trends, opportunities, and areas for improvement.
• Generate regular reports on renewal metrics, providing insights to internal stakeholders.
• Manage inbound leads and outbound leads. This includes overseeing lead nurturing, qualification, distribution, and follow-up to ensure a smooth transition through the sales funnel.
• Design, implement, and manage targeted upsell campaigns to existing customers. This involves identifying opportunities for expanding customer use of products or services, creating strategies to increase customer engagement, and driving incremental revenue through value-added offerings.
• Drive fill rates by promoting the Open Enrolment (OE) and RHLS-Courses training courses and certification exams to the existing customer base through upselling, cross‑selling and targeted campaigns.
• Collaborate with product development to address customer feedback and enhance the learning subscription offering.
• Support local sales team to identify upsell opportunities and potential expansion of learning services.

What you will bring:

• Two plus years experience in customer success, account management, or a related role.
• Ability to analyze data and derive actionable insights.
• Results-oriented with a focus on achieving consumption and renewal targets.
• Customer‑centric mindset with a passion for ensuring customer success.
• Strategic thinker with the ability to develop and execute renewal plans.
• Exceptional communication, interpersonal and relationship‑building skills.
• Self‑motivated with a proactive approach to problem‑solving.
• Familiarity with learning management systems (LMS), subscription‑based business models, and online education platforms is a plus.
• Mastery level in MS Office, Google GSuite or other Office Suite Mother tongue Spanish speaker, English written and spoken at Business level.
• Any other language is welcome Bachelor's degree in a relevant field would be a plus.

About RedHat

RedHat is the world’s leading provider of enterprise open source software solutions, using a community‑powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in‑office, to office‑flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at RedHat RedHat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At RedHat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

Equal Opportunity Policy (EEO)

RedHat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. RedHat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between RedHat and the recruitment agency or party requesting payment of a fee. RedHat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [e-mail]. General inquiries, such as those regarding the status of a job application, will not receive a reply.