Training Experience & Renewal Specialist

Red Hat; Espagne; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

Red Hat in Spain is seeking a Customer Success professional to manage learning subscriptions, renewals, and growth for enterprise customers. You will develop learning plans, oversee inbound/outbound leads, and collaborate with sales and product teams to expand usage and satisfaction.

You will be responsible for proactive renewal strategies, advocacy development, and data-driven improvements to renewal metrics, while supporting regional sales teams in upsell opportunities.

Qualifications

• Two plus years experience in customer success, account management, or a related role.
• Ability to analyze data and derive actionable insights.
• Results-oriented with a focus on achieving consumption and renewal targets.
• Customer-centric mindset with a passion for ensuring customer success.
• Strategic thinker with the ability to develop and execute renewal plans.
• Exceptional communication, interpersonal and relationship-building skills.

Responsabilités

• Proactively engage with a high number of assigned customers to understand their learning goals and challenge and create plans to ensure they fully utilize and maximize the benefits of their learning subscription and Training Units.
• Develop and execute a proactive renewal strategy for assigned customer accounts.
• Identify and cultivate customer advocates who can speak to the success of their learning subscription.
• Analyze customer engagement and usage data to identify trends, opportunities, and areas for improvement. Generate regular reports on renewal metrics, providing insights to internal stakeholders.
• Manage inbound leads and outbound leads. This includes overseeing lead nurturing, qualification, distribution, and follow-up to ensure a smooth transition through the sales funnel.
• Design, implement, and manage targeted upsell campaigns to existing customers. This involves identifying opportunities for expanding customer use of products or services, creating strategies to increase customer engagement, and driving incremental revenue through value-added offerings.
• Drive fill rates by promoting the Open Enrolment (OE) and RHLS-Courses training courses and certification exams to the existing customer base through upselling, cross-selling and targeted campaigns.
• Collaborate with product development to address customer feedback and enhance the learning subscription offering.
• Support local sales team to identify upsell opportunities and potential expansion of learning services.

Connaissances

Customer success

Account management

Data analysis

Renewal targets

Communication skills

Relationship-building

Proactive

Formation

Bachelor's degree

Outils

MS Office

Google GSuite

LMS

Description du poste

Red Hat in Spain is seeking a Customer Success professional to manage learning subscriptions, renewals, and growth for enterprise customers. You will develop learning plans, oversee inbound/outbound leads, and collaborate with sales and product teams to expand usage and satisfaction.

You will be responsible for proactive renewal strategies, advocacy development, and data-driven improvements to renewal metrics, while supporting regional sales teams in upsell opportunities.