TOD´S Group - ECI Diagonal - Store Manager

TOD'S Group; Barcelona; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

TOD’S Group in Barcelona seeks a store manager to lead commercial development and brand experience in a luxury retail setting. This role focuses on driving sales, upholding brand standards, and delivering exceptional customer service.

You will lead and coach the team, ensure visual and service excellence, analyze performance data, and work with Marketing and VM to maximize turnover while upholding Tod’s core values.

Qualifikationen

• 2/3 years minimum team management experience.
• Fluent Spanish and English.
• Experience in luxury fashion and high-end retail preferred.

Aufgaben

• Develop the store sales turnover and implement Tod’s commercial policy.
• Set sales objectives and periodically analyze results.
• Implement the selling ceremony according to Brand guidelines.
• Highlight products per the brand visual policy in collaboration with VM.
• Implement CRM actions to grow the customer database.
• Coordinate Trade marketing events.
• Analyze sales reports and customer feedback; propose actions to exceed targets.
• Ensure correct invoicing and collection procedures; manage stock and inventories.

Kenntnisse

Team management experience

Luxury sales

Hospitality techniques

KPIs

Client oriented

Organization

Written and oral communication

Knowledge of luxury fashion/shoes

Spanish & English fluency

Jobbeschreibung

Mission

Responsible for the commercial development and branding of Tod’s within the store as well as customer experience and satisfaction.

Main activities

Develop the store sales turnover

• Guarantee the implementation of Tod’s commercial policy within the store
• Setting of sales objectives and periodic analysis of the results achieved
• Implementation of the selling ceremony in accordance with the Brand guidelines
• Ensure the highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
• Guarantee the implementation of CRM actions in order to develop the customer database
• Supervise the coordination of Trade marketing events
• Analyse sales reports and customer feedback
• Propose action plans in order to exceed the set objectives and increase turnover
• Guarantee correct invoicing and collection procedures
• Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis

Team management

• Organize the activity of the store: planning, determine collective and individual actions
• Support and organize communication with store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
• Participate in the recruitment of new employees and guarantee their integration: training in processes and procedures, various trainings, etc.
• Contribute to the motivation and promotion of the sales team: evaluate its employees and ensure the follow-up of development actions

Ensure brand image

• Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
• Guarantee customer satisfaction
• Guarantee compliance with the rules and procedures within the store

Profile

Experience

• 2/3 years minimum team management experience

Specific Competences

• Management
• Luxury sales and hospitality techniques
• Result and performance orientation (mastery of different KPIs)
• Client oriented
• Organization, responsiveness and adaptability
• Written and oral communication
• Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes
• Fluent Spanish and English

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.