Shop in Shop Manager

ASICS EMEA; Barcelona; On-site; EUR 36,000 - 48,000; Full time

Job summary

ASICS EMEA in Barcelona is seeking a Store Manager to lead the operations of a flagship retail space, delivering outstanding customer service and exceeding sales targets in collaboration with El Corte Inglés.

You will oversee staff, merchandising to brand standards, budgeting, and training, while building strong relationships with store partners. Fluency in English and Spanish is essential for success in this role.

Qualifications

• University degree or diploma in related field (or 2 years’ additional experience in lieu of a degree).
• 2-4 years of professional experience. Minimum 2 years of retail experience and supervisory positions.
• Extensive experience in leading a top level of customer service in a brand retailer.
• Knowledge in retail operations, budgeting, planning, customer service, people development and management.
• Excellent skills needed in communication (written & oral).
• Fluent in Spanish and English.

Responsibilities

• Lead in maximizing sales and profitability through the effective management of store operations and excellent customer service.
• Show strong commercial awareness and implement initiatives to drive sales performance.
• Understand local market trends and competition and communicate this information to line manager. Understand and improve store performance by analysis of reports and KPIs such as conversion rate, units per transaction and average transaction value.
• To monitor all shop overheads ensuring budgets are adhered to in order to maximize shop profitability.
• Ensure a strong relationship with all El Corte Ingles Managers to guarantee a successful partnership.
• Give clear direction, advice, support, and guidance to staff, focusing on the delivery of the required standards of customer service and sales.
• Oversee all shop administration ensuring all head office instructions are actioned and staff fully advised of product changes and developments as necessary.
• To implement any promotional or training initiatives as required.
• Follow all the directive orders from El Corte Ingles assuring all regulation standards.
• Give clear direction, advice, support, and guidance to staff, focusing on the delivery of the required standards of brand merchandising, presentation and promotional activity and ensure a correct alignment to El Corte Ingles specifications.
• Ensure operational excellence is achieved in the back of house areas and that the store achieves compliance with policy, procedure, and legal standards and all El Corte Ingles matters respecting the shared spaces.
• Maximize the in-store use of staffing budgets, ensuring best practice in terms of staffing levels.
• Recruit, train and develop a team of talented individuals, ensuring staff are motivated to see the store succeed and trained on an ongoing basis within all El Corte Ingles codes.

Skills

Customer service leadership

Retail operations

Budgeting & planning

People development

Communication skills

Bilingual English/Spanish

Education

University degree or diploma in related field

Tools

Microsoft Word

Excel

Lotus Notes

Job description

Be part of a movement that moves the world

At ASICS, we’re more than just a brand; we're a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment. Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fastest times. It's about the joy of moving and it's open to all.

If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you.

Here at ASICS, we welcome diversity in our people, their backgrounds and life experiences. So, you could be the right person for this role regardless of your age, nationality, religious beliefs, or gender identification.

Responsabilities

To meet or exceed store sales target:

• Lead in maximizing sales and profitability through the effective management of store operations and excellent customer service.
• Show strong commercial awareness and implement initiatives to drive sales performance.
• Understand local market trends and competition and communicate this information to line manager. Understand and improve store performance by analysis of reports and KPIs such as conversion rate, units per transaction and average transaction value.
• To monitor all shop overheads ensuring budgets are adhered to in order to maximize shop profitability.
• Ensure a strong relationship with all El Corte Ingles Managers to guarantee a successful partnership.

To Achieve Brand Standard In Customer Service And Selling

• Give clear direction, advice, support, and guidance to staff, focusing on the delivery of the required standards of customer service and sales.
• Oversee all shop administration ensuring all head office instructions are actioned and staff fully advised of product changes and developments as necessary.
• To implement any promotional or training initiatives as required.
• Follow all the directive orders from El Corte Ingles assuring all regulation standards.

To Achieve Brand Standard In Product Presentation And Merchandising

• Give clear direction, advice, support, and guidance to staff, focusing on the delivery of the required standards of brand merchandising, presentation and promotional activity and ensure a correct alignment to El Corte Ingles specifications.
• Ensure operational excellence is achieved in the back of house areas and that the store achieves compliance with policy, procedure, and legal standards and all El Corte Ingles matters respecting the shared spaces.

To recruit, train, retain and develop high quality team members:

• Maximize the in-store use of staffing budgets, ensuring best practice in terms of staffing levels.
• Recruit, train and develop a team of talented individuals, ensuring staff are motivated to see the store succeed and trained on an ongoing basis within all El Corte Ingles codes.

Job Requirements

• University degree or diploma in related field (or 2 years’ additional experience in lieu of a degree)
• 2-4 years of professional experience. Minimum 2 years of retail experience and supervisory positions.
• Extensive experience in leading a top level of customer service in a brand retailer.
• Knowledge in retail operations, budgeting, planning, customer service, people development and management.
• Excellent skills needed in communication (written & oral).
• Good computer skills, including Microsoft Word, Excel and Lotus Notes.
• Able to effectively communicate in English and Spanish.
• Analytical skills.
• Fluent in Spanish and English.