Store Manager - Las Rozas

Brunello Cucinelli; Las Rozas de Madrid; Presencial; EUR 40.000 - 56.000; Jornada completa

Descripción de la vacante

Brunello Cucinelli in Madrid is seeking a Store Manager to lead the Client Advisors and embody the brand philosophy, delivering the highest level of service and CRM execution on the boutique floor.

You will drive sales, coach a high-performance team, coordinate with HQ for product assortment, manage Visual Guidelines, and participate in events and trunk shows to grow loyalty.

Formación

• 8+ years in Retail and at least 2 years in managerial roles, preferably in Luxury Retail.
• Strong business acumen with solid understanding of market and customers.
• Fluent English and Spanish is mandatory.

Responsabilidades

• Lead the Client Advisors to build brand and product awareness.
• Represent the brand philosophy and core values on the shop floor.
• Guide the team to maximize sales and provide exceptional service.
• Coordinate with HQ to plan optimal product assortment and displays.
• Ensure Visual Guidelines are followed and displays are updated regularly.
• Organize events and trunk shows to attract new customers and foster loyalty.

Conocimientos

People management

Sales leadership

Customer relationship

Communication

Team coaching

Herramientas

Xstore management system

Salesforce CRM

Descripción del empleo

Corresponding to a key figure within this philosophy, the Store Manager assumes the responsibility to personally represent the philosophy in relation to the profound work which occurs from Solomeo all the way to the boutique.

Role Responsibilities:

The Store Manager leads the Client Advisors to the acquisition of brand and product awareness, transmitting them the brand philosophy and core values.

In particular, the main responsibilities are:

• Cultivating a relationship with customers through an active and continuous presence on the shop floor and by guiding the CA team to providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
• Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and team members, whilst also actively listening and paying attention in order to establish mutual trust.
• Guiding the team in maximizing sales and performance and reporting missed opportunities to company management, allowing potential corrective actions to be implemented. With the aim of boosting business, the Store Manager will be also required to provide feedback through reports related to: sales trends, customers satisfaction and competitors.
• Liasing with the HQ Retail Buying office to plan the best product assortment.
• Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.
• Supporting in the organization of events and trunk shows in order to introduce new customers to the Brunello Cucinelli world, to instil and increase loyalty and to provide further ideas on CRM actions to be implemented.
• Managing and motivating the team in carrying out daily activities within the Boutique with a sense of responsibility. Furthermore, in order to guarantee continuous improvement, the Store Manager is responsible for ensuring each team member receives continuous feedback.
• Safeguarding and promoting respect and collaboration between colleagues through coaching and group or one-to-one meetings.
• Supervising the stock area, providing support when required, especially during inventories.
• Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.
• Cultivating direct contact with the headquarters.
• Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications:

For the role of Store Manager we are seeking a candidate with an experience of minimum 8 years in Retail and with at least 2 years gained in managerial roles (preferably in Luxury Retail).

To be successful in this role, it is absolutely essential that applicants possess the ability to demonstrate a strong business acumen and a solid understanding of both market and customers, together with a people management e development skill.

A very good knowledge of English and Spanish is mandatory.

Selection Process:

At Brunello Cucinelli, the person is placed at the centre of every process. For this reason, each application is reviewed with genuine care and respect by a member of our Human Resources Department, as we believe in the value of human insight, guided by careful consideration rather than automated processes.

Should a professional profile resonate with the role, the candidate will take part in a clear and structured selection process, beginning with an initial telephone conversation with a member of the People & Culture team, which may be followed by an interview with the line manager; any further steps will be progressively shared.

Brunello Cucinelli is committed to ensuring equal opportunities, nurturing a working environment that embraces inclusion and honours diversity, aligned with our corporate values.