ThinManager Customer Success Manager — Hybrid Growth Role

Rockwell Automation; Barcelona; Hybrid; EUR 70,000 - 96,000; Full time

Job summary

Rockwell Automation seeks a ThinManager Customer Success Manager to manage a portfolio of site-based and multi-site accounts, ensuring customers derive maximum value from ThinManager subscriptions and support agreements.

You will drive adoption, retention, and renewal activities, expanding opportunities to grow annual recurring revenue while acting as a strategic advisor throughout the lifecycle.

You will report to the Team Lead and work in a hybrid environment, with travel required up to 10–20%.

Qualifications

• Bachelor's degree required.
• Legal authorization to work in the United States.
• Ability to travel up to 10–20%.
• 2+ years of customer-facing experience.
• Experience driving software subscription renewals and ARR growth.

Responsibilities

• Manage a portfolio of ThinManager accounts to maximize ARR and value.
• Guide onboarding, adoption, retention, expansion, and renewal activities.
• Build trusted relationships to identify growth opportunities.
• Maintain accurate CRM records and forecasting.

Skills

Customer relationship management

Growth-focused mindset

Cross-functional collaboration

Public speaking

Education

Bachelor's degree

Tools

Salesforce

SAP

Job description

Rockwell Automation seeks a ThinManager Customer Success Manager to manage a portfolio of site-based and multi-site accounts, ensuring customers derive maximum value from ThinManager subscriptions and support agreements.

You will drive adoption, retention, and renewal activities, expanding opportunities to grow annual recurring revenue while acting as a strategic advisor throughout the lifecycle.

You will report to the Team Lead and work in a hybrid environment, with travel required up to 10–20%.