Head of Field Service – Thermal Systems

Vertiv Co; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Vertiv Co is seeking a Manager for Field Service Engineers to lead a team delivering installation, repair, and maintenance across the EMEA region. You will drive performance, ensure safety, and optimize service delivery at customer sites.

Typical responsibilities include coaching teams, coordinating with Sales and Logistics, and maintaining high customer satisfaction while meeting regulatory and safety standards.

Formación

• Formal engineering background required.
• Experience leading field-service teams in technical/engineering settings.
• Strong leadership and people management capabilities.
• Excellent problem-solving and decision-making skills.
• Clear written and verbal communication.

Responsabilidades

• Lead, coach, and manage a team of Field Service Engineers across designated territories.
• Ensure timely and high-quality installation, maintenance, and repair services.
• Drive team performance using KPIs and continuous-improvement initiatives.
• Maintain safety standards, company policies, and regulatory compliance.
• Collaborate with Sales, Technical Support, and Logistics for seamless service delivery.
• Foster strong customer relationships and act as escalation point for satisfaction.
• Identify training needs and support development of technical and soft skills.
• Manage resource planning, scheduling, and workload balancing to optimize service coverage.

Conocimientos

Vertiv & legacy equipment knowledge

Team leadership

Customer relationship management

Operational planning

Safety compliance awareness

Data-driven decision making

Educación

Engineering degree

Field service team management

Leadership & people management

Problem solving & decision making

Communication & interpersonal skills

Descripción del empleo

Vertiv Co is seeking a Manager for Field Service Engineers to lead a team delivering installation, repair, and maintenance across the EMEA region. You will drive performance, ensure safety, and optimize service delivery at customer sites.

Typical responsibilities include coaching teams, coordinating with Sales and Logistics, and maintaining high customer satisfaction while meeting regulatory and safety standards.