Technical Support Specialist (French Speaking)

Hostaway; Barcelona; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Company stock options provided to all

Career advancement opportunities

Dynamic international culture

Job summary

Hostaway is seeking a tech-savvy Technical Support Level 1 Specialist to support our European customers, focusing on French and English markets.

You will develop deep knowledge of our B2B SaaS product portfolio and deliver high-quality technical assistance via phone, chat, and email to help customers maximize their platform use and grow bookings.

Qualifications

• C2 level in French and English required.
• Experience in technical or customer support in SaaS environment.
• Strong problem-solving and communication skills.

Responsibilities

• Provide customer support via phone, chat, and email.
• Diagnose and troubleshoot SaaS platform issues.
• Collaborate with Product Development and QA to resolve complex cases.
• Document inquiries and resolutions in the support system.
• Contribute to knowledge base and training materials.
• Assist with product demos and customer training when needed.

Skills

French (C2)

English (C2)

Problem solving

Technical support

SaaS knowledge

Job description

• Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking markets


• In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings


• You’ll work primarily with customers in French and English


• Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries


• Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations


• Collaborate closely with internal teams, including Product Development and QA, to upscale and resolve complex technical issues


• Document and track customer inquiries, issues, and resolutions in our support system


• Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation


• Assist with product demonstrations and customer training sessions when needed


• Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams

Benefits

• Company stock options provided to every role


• Career advancement opportunities


• Dynamic international culture

• Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectivelyC2-level French and English proficiency, including excellent written and spoken communication skills.


• You’ll support customers in both languages via phone, chat, and email2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment


• Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support


• Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CET