French Customer Advisor - Barcelona, Spain

Cross Border Talents; Cataluña; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Relocation package

Training and development

Excellent work environment

Job summary

Cross Border Talents is seeking a Technical Support Expert to assist users of a world-leading technology services company. You will handle multi-channel inquiries, troubleshoot issues, and escalate when needed. Fluency in French and English, and a strong customer-service mindset are essential.

You\'ll join a dynamic team and contribute to high-quality support. Relocation support is provided, and the role offers full-time hours (39/week) from 08:00 to 22:00, with ongoing training and development

Qualifications

• Native level of French and C1 level of English.
• Previous customer facing experience (B2B or B2C).
• Prior experience in multi-channel customer support in metric-driven environments.
• Excellent listening and communication skills, written and verbal.
• Demonstrated ability to work through complex technical problems.

Responsibilities

• Interact with users via email, phone, and chat.
• Analyze and evaluate users’ account setups and previous interactions to recommend solutions.
• Troubleshoot technical questions including software, hardware, and logistic questions.
• Escalate complex issues and provide context to the reason for the escalation.

Skills

French (native)

English (C1)

Customer support

Multi-channel support

Troubleshooting

Communication skills

Attention to detail

Job description

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

• Interact with users via email, phone, and chat
• Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
• Troubleshoot technical questions including software, hardware, and logistic questions
• Escalate complex issues and provide context to the reason for the escalation

Requirements

To be successful in this role you need:

• Native level of French and C1 level of English
• Previous customer facing experience (B2B or B2C)
• Prior experience in multi-channel customer supportExperience working within a metric and target focused work environment
• Excellent listening and communication skills, written and verbal
• Demonstrated ability to work through complex technical problems
• Strong attention to detail

Benefits

What do we offer:

• Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday

• Relocation Package:

  • Flight/Train tickets
  • 600€ after 1 month in the company
  • PCR test cost compensation

• Salary: 19.220,00€ gross/year

• Continuous training and development program

• Employment with the world’s largest provider of contact center services

• Excellent work environment, great colleagues, social arrangements and personal development

• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team