Customer Service Representative – German/French Speaker

Last Minute Group; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive, friendly, and international environment

Shorter working week (36h full time)

Remote work option up to 8 weeks a year

Paid days off for volunteering

Travel industry discounts

Descripción de la vacante

A leading travel technology company is seeking a Customer Service Representative fluent in French and German to join their Madrid team. The role involves handling customer inquiries and providing clear support across various channels. Ideal candidates will have experience in customer support, strong attention to detail, and the ability to work in a team-oriented environment. This position offers a hybrid work model and various perks including travel discounts and paid volunteering days.

Formación

• Availability to work rotating shifts, including weekends.
• Previous experience in the travel sector or similar.
• GDS knowledge is a plus.

Responsabilidades

• Handle inbound and outbound phone calls, emails, and live chats.
• Investigate, advise, and resolve both pre-sales and after-sales queries.

Conocimientos

Strong verbal and written communication skills in French or German and Spanish

At least one year of experience in Customer Support services

Thorough and meticulous with extreme attention to detail

Proactive team player

Work to tight deadlines with a can-do attitude

Descripción del empleo

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world

Job Description

We are looking for customer service representatives to join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in both German/French and English, keep on reading, as you might be the perfect fit for this job.

The job in brief:

Job Title: Customer Service Representative – French and German Speaker
Location: Madrid
Working model: Hybrid from Madrid, Remote from Spain
Team: You will join the Customer Service Team in the Post Sales department
Level: Professional
Contract: Permanent, full time (36 h/week)

What your impact will be

• You will play a key role in creating a positive customer experience by handling inbound and outbound phone calls, emails, and live chats.
• As the primary point of contact, you will investigate, advise, and resolve both pre-sales and after-sales queries, ensuring efficient, single-contact resolution for our customer

Qualifications

Your expertise:

• Strong verbal and written communication skills in French or German and Spanish
• Availability to work rotating shifts, including weekends
• At least one year of experience in Customer Support services.
• Thorough and meticulous with extreme attention to detail
• Proactive team player
• Work to tight deadlines with a can-do attitude.
• Previous experience in the travel sector or similar
• GDS knowledge is a plus
• Oriented business results
• Versatility

Additional Information

Perks of working with us:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time)
• Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU

How we learn together:

• Access to e-learning platforms (e.g. Discovery) professional and managerial skills development training paths

Other perks:

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life’s significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Our commitment to celebrate diversity and generate belonging: At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.

Eligibility criteria: By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.